[I think I may have posted this in the “What was your worst job ever?” thread.]
Okay, so my first job out of college was a 3-day front desk job via the State Unemployment Office at a company that made electronic parts for military applications – from lighted switches for fighter plane cockpits to accurate-to-the-inch GPS units when only the military was allowed to have technology that was so accurate.
I got the job because the regular receptionist was taking “extra time” on maternity leave. Somehow my 3-day receptionist stint turned into a permanent position as a tech writer. We went through four more receptionists in a month after that, each one just not showing up the next Monday because they couldn’t handle the VP yelling at them for all kinds of reasons, real and imaginary. [When the executive secretary asked me later how I had gotten through that abuse, I said honestly, “Oh, that’s nothing. I had an older brother.”] Eventually, they just moved my tech-writing computer to the front desk and had me do both jobs (with no additional wages). My predecessor never did return.
Employees:
The company founders had split off from a similar company in a different part of the state. The VP would overhear me answering the phone and yell at me for using the old company name (“We’re not DT and they can sue us for using their name!”). The Prez would overhear me answering the phone and yell at me for using the new company name (“I hate that name. Answer the phones as DT instead!”)
The executive secretary was the most accomplished person in her family; she had an AA degree from a business college. The executives were horrible to her. The VP yelled at everyone, and B* was no exception, but the Prez reserved throwing pencils and small parts for B*'s office. One day she came to me after an incident and said, “I really wish that pencil hadn’t missed. Then I could sue the fuck of him and get the hell out of here.” [This was a woman who absolutely never cussed.]
A nearby business had a small chemical fire on their back lot, which led to the Fire Department evacuating all the businesses in a quarter-mile radius for three hours until the wind cleared the chemical smoke away. The VP was livid when she arrived late from her Soroptomists meeting and couldn’t park her Mercedes in ‘her own’ parking lot. When we were all allowed to return to our buildings at Noon, she shouted to the accountant, “I’m not paying these guys for those hours. That was an early lunch for them. They can burn vacation time for the extra two hours.”
One of the soldering team members accidentally dropped a pointy tool. It rolled across the table and fell into her lap, point-down, puncturing her thigh. When she returned from the nearby Ready-Med clinic, the VP fired her for slacking off during work hours. Her team-mates all spoke up against that, so the VP canceled the planned Christmas dinner (first and last ever, and it didn’t happen). The soldering team responded by calling in “sick” after lunch; they went to a nearby bar and spent the afternoon at their own little party. The VP threatened to fire the whole soldering team for that stunt; the machinists and QA guys said they’d walk as well. The Prez, who was a genius engineer who just wanted two things out of life – 1) to fly his little Cessna to amateur pilot conventions in various states, and 2)to be left alone to fiddle with electronics – reigned in the VP by recognizing the business would probably crash if all of the manufacturing team had to be rebuilt and trained at one time.
The company was closed between Christmas and New Years day. The VP was happy to tell me I had an extra week to play; she didn’t happen to mention that I wasn’t going to be paid for that time.
Customers:
There was some kind of commotion on Tuesday after a 3-day weekend. Later that afternoon, a locksmith gathered the VP, the Prez, his son, and a QA guy in the lobby. He showed them a part while explaining, “The guy didn’t quite know what he was doing. He missed these tumblers here by a millimeter, otherwise he would have drilled right through them and removed the core. Then he coulda spun the lock and walked away with your whole inventory.” For some reason, only the QA guy seemed surprised.
A week later, a parts buyer came to me and asked, “Did you take a serial number?” I had no idea what she meant. She warned me that the serial number stickers were for the GPS Units we were selling to the Navy and they had to be strictly accounted for. One seemed to be missing and, if I had just brushed across the roll and accidentally ruined one (dirtied up the stickiness so it wouldn’t stay on a GPS case), the log still had to show what happened to that particular number.
A few weeks after that, there was another break-in attempt – this one successful. The only things missing were some oscillators and test equipment, plus the rack-mounted GPS/Telemetry unit that the QA guy had just finished testing. Since it was military grade, it was worth multiple thousands of dollars. The owners filed an insurance claim, then started scouting for another business location.
We relocated over Thanksgiving weekend. Thursday and Friday we would all be off; Monday we’d all come back to work at a new address. On Wednesday afternoon, the VP was nice enough to let everyone go home early for the weekend. She encouraged me to take a couple warehouse shelves and some carpet mats home. I loaded those into my car and took some extra time to load the files and computer from the front desk into my car because I didn’t want to wait for the movers to set me up again when we returned from the break.
When I returned from the break, the VP let me know there had been several things stolen – probably by the movers – over the long weekend. Several computers and the QA guy’s new test equipment were gone. Naturally, the owners filed an insurance claim against “those crooked movers” – including for some warehouse shelves and office floor mats. For some reason, the VP seemed unhappy to see me setting up the reception desk with the computer, printer, and files I had taken home.
So for my second Winter Break with this company, I had made a point of saving up my money in advance – and hunting for some other jobs during the time off. By the time I returned to work, I had received an offer to teach English in Japan. I waited four weeks and gave two weeks notice, then spent the week chatting with the Prez and his son about flying small planes. I left at the end of the week. Before leaving the country, I made a point of visiting a little air field down by the border. In a remote hangar I found a Cessna painted like the one I had seen in the VP’s son’s office pictures. In the back seat I saw an oscillator and some other electronic testing equipment, plus some kind of rack-mounted electronic box about the size of a Blu-Ray player. Affixed to the back of the box was a little silver sticker with black numbers – just like the serial number that had disappeared…
I wrote some letters from Japan to the US General Accounting Office. I have no idea if anyone ever followed-up on the leads.
One of the military contractors which subcontracted small parts jobs to DT was creating a pre-certification program. As part of their qualification process, they came by to ask all sorts of questions about the business owners practices.
Did we have regular personnel reviews? [COLOR=Red]No.
Did employees just get annual raises? In fact, everyone just got their annual raise last week. It will show up in their next paychecks. [Hey, accountant: Go adjust the payroll for next week’s checks. Give 'em an extra dollar a day – but take it back next period.]
Did the company have a 401K program? In fact, we’ve scheduled an investment rep to come and talk to us next month. [Hey, B* go schedule an investment seminar with a small bank.]
Do you have an employee suggestion box? We did, but someone spilled coffee on it. [During lunch, the VP wrapped a shipping box with construction paper and wrote SUGGESTIONS on the side with a black marker.]
Why does this suggestion box lack a way to retrieve the suggestions? Well, I never noticed! Actually everyone loves it here so much that they really just come and talk to VP whenever they wish.
What do you do to support employee morale? Nothing.
Nothing? Well, I’m an older person with an old 1950’s style of management.
There’s a reason the 1950’s style of management didn’t survive the 70’s![/COLOR]
So the contractor didn’t give DT Platinum, Gold, or even Silver certification. Instead, it created a Bronze category for them because, without DTs little patented connector, they’d have to redesign the cockpit indicators of the in-progress fighter jet and they didn’t have the time or money to go back to the drawing board on the pilot’s instrument panel.
My departure felt so good!
—G!
Well the Gov’ment bugged the mens’ room
At the local disco lounge
To keep the boys from sellin’
All the weapons they could scrounge
. --Don Henley
. All she wants to do is Dance
. Building the Perfect Beast