[QUOTE=mswas]
If they are providing tech support to Americans, they should be able to speak in a comprehensible dialect. If they can’t they are not qualified for their job. Anything outside of that is irrelevant.
[/QUOTE]
I may be wrong, but I took this part that was included in the OP and applied it to situations I see in a few of the law firms I work for.
Several have outsourced their word processing departments to India. We get back documents with errors in grammar and syntax that spellcheck just doesn’t catch. A work force with a firmer (and longer practiced) grasp of English as spoken in America would do a better job, but TPTB have decided “saving money” is more important than the longer time it takes to complete the rounds necessary to get it right.
[QUOTE=Left Hand of Dorkness]
Wouldn’t the person best qualified to determine whether they’re qualified for their job be the person who hired them to do the job? One of their qualifications is a willingness to accept a wage lower than that required by folks living in the US; apparently, that qualification overshadows the different dialect of English that they speak.
Daniel
[/QUOTE]
:rolleyes:
They aren’t qualified for the job just because they are hired to do it. I am not a carpenter, but if I get hired as a carpenter I don’t suddenly become a good carpenter.
Just because companies are uninterested in providing adequate customer service doesn’t make them qualified for the job.
5-4 Fighting That’s another fine example. No one cares about doing things well anymore. It’s only important that the shareholders get the most amount of money.
They aren’t qualified for the job just because they are hired to do it. I am not a carpenter, but if I get hired as a carpenter I don’t suddenly become a good carpenter.
[/QUOTE]
Yeah, the difference is, they fire you pretty quickly. If they don’t–if instead they fire a lot of people just like you, and make a million bucks by doing so–it quickly become apparent that they’re not hiring you to be a carpenter.
Whatever these folks are hired for, they’re apparently qualified for, given how profitable the companies hiring them find the move. You may not like that, but them’s the breaks.