Back in June I went in for a voluntary medical procedure. Everything went well, and three months later in August I went back in for a follow up.
When I was undressed and in my gown for the follow up was when they thought to ask me if I had an allergy to shellfish. I said, why, yes I do. They said, oh, the test we are doing, we can’t do for people allergic to shellfish. We don’t have the resources if you go into shock. We’re sorry. I say, what do I do now?
They rescheduled me for the same test in a hospital, where they could control a possible anaphylactic reaction. This hospital is about 15 miles away, so it’s no small hike, and on a working morning of course. So I go to the hospital. Same thing happens, I get disrobed and I wait, and wait, and finally the hospital tell me that my doctor - the doctor from the original clinic - is not there, so they can’t do the test on me and I will have to reschedule. So even though the clinic scheduled my appointment, they didn’t schedule my doctor.
Furious, I storm all the way back to the original clinic (thankfully my boss is understanding). I tell them straight up I’m angry and what happened.
The doctor, who is not incompetent at all and very nice, rearranges his schedule to do a couple of tests on me that are not exactly the same test, but accomplish more or less the same thing, without the danger of anaphylactic shock. I walk out the door, mollified.
Now I’ve gotten a bill for the procedures they did for me. It’s not a lot, only $40, so it’s not as though I can’t afford it. But they were incompetent all down the line, so I am resentful that I have to pay for a service I wouldn’t have had to have if they could have gotten their act together. I also never plan to go back to them for anything, ever. I kind of want to send an angry, if calm, letter.
On the other hand, it’s $40. It’s not a lot to stand on principle for. Maybe I should just pay it. Maybe I should pay it AND send the angry, calm letter.