I bought a new receiver and speakers for my vehicle the other day. They were out of the unit I chose, 'cept the floor model. I agreed to accept that with $40 knocked off the price.
Now, I find I’m semi-unhappy with my selection. The reasons:
I received no manual. It’s a pretty complex unit to operate, and I would have been totally dumbfounded had I not found an online PDF.
I received no wireless remote, which comes with the model. (remember, floor model)
They messed up my glove box to some degree. It does not latch properly every time, previously it did. (they fed the iPod cable into the glove box)
I HATE some things about the receiver. The display is horribly dim and difficult>impossible to read at times. The tuning knobs are tiny and extremely difficult to operate. Also, one knob is joystick-like, which makes errors very likely.
The total came to $370, $180 of which is the receiver.
Am I out of line if I ask/insist on returning it? It would have to be ‘uninstalled’. I would only ask for a refund of the $180 I paid for the receiver (installation was free), and would consider an exchange for a different unit. The speakers, by the way, are great.
I know that some of these things are my fault, but people return things all the time when they’ve discovered a product isn’t right for them. I guess it’s the installation part that makes me hesitate to pursue this aggressively.
I would definitely go back and discuss the options.
You don’t want to drive around for years with a unit that you either 1) won’t use because it annoys you, or 2) will use and be constantly annoyed by.
It really can’t hurt to go back and tell them you’re unhappy with it. Also, they really ought to fix your glove compartment. I think that’s the part that would get me to go back and talk to them.
As a retail person, my sympathy level for the “no manual” bit is pretty low–you knew that would be the case (or should have known) and made the decision based on that. And that’s part of why you got the $40 price break.
I have more sympathy for the no wireless remote, but again, what do you expect from a floor model? (If you were not informed that you would not recieve it, that is a problem, but if you knew, you have very little right to complain just because you have now figured out just how annoying it will be).
The glove box issue does sound like a legitimate issue, but a “can you fix this please?” issue, not a “and give me a better unit while I’m at it” issue.
Frankly, if I were in the business of selling speakers and recievers, there’d have to be a pretty egregious something wrong before I’d want any of them back (hard to sell a pre-owned one to the next customer).
But maybe they aren’t protecting themselves the way I would have protected myself.
I don’t advocate pursuing this aggressively, but if you want to make a complaint, I guess you can try and see where it gets you.
I’d go back to the store and say “Hey, the manual said it should come with a remote, but I don’t see it anywhere, oh, and my glove box doesn’t latch anymore, can you have your installer take a look at that?” As for the glove box, it may just mean re-rerouting a cable a different way so it doesn’t get pinched.
Also, I’d like to note that at Best Buy if you purchase an open box item, you get 10% off but they still guarantee the item as if it was brand new. You received a discount because the item had been on display, not because it was missing parts.
I didn’t even know it came with one until I looked the model up on the internet afterwards.
This was already a floor model; I don’t really see this as an issue.
Actually, it’s more of a de-hinging problem than a latching problem ( I didn’t describe it properly in the OP). I could probably fix it myself once I get a chance to look at it, unless a part is broken. It does piss me off, though.
I’m not expecting to be given anything; re-read the OP.
I agree (read the OP). But, with other products, it is not at all unusual to return something after you’ve lived with it for a few days and realized it wasn’t for you.