I use Teleflora, etc. because:
a) I like to see what I’m going to (supposedly) get.
b) I get a boatload of SkyMiles when I do 
BTW, I’ve been burned with my local florist, too. I believe that some unscrupulous florists think that if you’re calling in an order from out of town, you won’t see what it looks like…and it’s the thought that counts, right?
P.S. One of my local florists has great pictures of their flowers, and they are reasonably priced. I use them a lot.
Dear Munch,
Thank you for your feedback. We apologize for any delivery issues with your important gift. Rest assured, we would like to rectify the problem immediately. Please contact me at 1-888-855-3486 and I can help resolve this further for you. I sincerely apologize for any frustration. I can help you.
I look forward to speaking with you.
Respectfully,
Corinne B.
Social Media Team
@proflowers
Yet another demonstration of the fact that, for companies, bad service is mainly a concern when it gets publicized on the internet.
Heaps of these companies are now spending more time and resources on their “Social Media Team” than on actual customer service, in an attempt to make themselves look concerned and responsive in public without actually fixing the underlying structural problems.
Hello PFSocialMediaTeam, and welcome to the Straight Dope!
Now that you’re here, who do you think would win in a fight between a lion and a tiger?
Seriously, is it just me or is this really the first time the forces of vitriolic diatribe have lured an actual custserrep into the depths of the BBQ Pit?
Well, at least now we know they have a Google Alert set for the terms “proflowers.com,” “shove,” and “ass.”
Nope, there have been a couple, I think. Can’t think of what companies off the top of my head though.
I saw a thread linked in another thread that asked exactly that question, it was for some software product but I can’t remember what.
I remember a few months ago some woman (teriincali)? joined to advocate for domestic violence.
This, this, all this. Count me in as a person who received a wimpy, sad-looking bouquet one February 17th, pre-ordered a week in advance of Valentine’s day through FTD. Of course, this was before my partner how uninterested I am in both V-day and flower arrangements, but anyway.
My grandma sent me an unexpectadly large birthday cheque awhile ago and I wanted to send her flowers, but since we live in different countries, I had to call around a bit to different independent florists in her city that would run through a charge on a foreign credit card AND deliver to her house slightly outside of town. Anyway, I had almost given up hope and figured I might have to use a 1-800-MEGAFLOWER type thing, when I found a florist that could deliver where I needed and had no problem with a foreign card. I just told the florist the basics of the situation, and that I was going to put my full faith in her, since I could maybe name three types of flowers at most if my life depended on it. My grandmother has apparently been driving everyone crazy talking non-stop about the gorgeous arrangement she received.
Take that, other grandkids!
Last time I tried looking for local florists online, those with websites didn’t have any online ordering options, except for a few who linked me back to their 1-800-Flowers accounts. I know, I could call, but I like the simplicity of online ordering.
Really? :eek:
Boy, I bet she got a chilly reception…
Great story!
Interesting user name. Made even more interesting by the fact that, although it’s the sort of handle we might expect to see on a one-trick pony newcomer, the post is just a really good participatory, on-topic contribution to the thread.
So, welcome to the SDMB, Abortion Fanatic. I hope you enjoy your time here. 
Thanks! The name was a gift of our old buddy, moonshat925.
Here’s the thread in question kaylasdad, I was utilising a little hyperbole.
I think CompletelyUnoriginal over in this thread works for Teleperformance. They revived a 5-year-old thread to, essentially, say, “We’re much better now!”
There was a rep from B&H Photography in New York who dropped into a few threads. It wasn’t so much in response to complaints, i don’t think, but to fill in some details about the way the store works.
That’s not true at all mhendo. Any browsing of our Facebook Wall will show you comments from customers who had great experiences calling in as well, without having first posted in any kind of public forum. We feel that it is important to make sure that we’re rectifying problems wherever they exist. If the technology of the Internet means we can be proactive instead of reactive, then we’re going to take advantage of it. All of our orders are guaranteed, and we want customers to be confident that all they have to do is contact us and we will make it right. The amount of resources spent on my team are insignificant compared to the number of customer service agents who are available 24/7 to resolve problems or assist with the placing of orders. When you deal in perishable products like flowers, or in the case of Florist Express, you’re dealing with independent local vendors of such a product, you understand there might be the occasional problem, so we’re always on top of fixing it.
Thanks Kimstu!
It depends on the type of fight. Tigers are typically much bigger than lions, so in a straight up brawl, I’m going with the tiger. That said, while tiger stripes are kinda cool, lions win a style battle with their awesome 80s hair.
Again, if there are any issues that we can fix in relation to the original order, or any questions, please don’t hesitate to contact us.
Steve K
@ProFlowers
cssocial@providecommerce.com
888-855-3486
Thanks for the reply, PFSocialMediaTeam.
I wish I knew whether to smile approval of your rather fun and gutsy continued engagement with this anti-ProFlowers Pitting, or shrug cynically at your company’s deployment of a carefully crafted official “fun and gutsy” response strategy.
Oh well, benefit of the doubt:
excellent - hope the OP’s issue get resolved and let’s all hold hands and sing, eh?