I’ve been on quite a roll for the past 3 weeks, achieveing above my contribution models, and whacking out at least 5 car insurance policies a day at work. So much so that my bonus goes up to 300 pounds this month.
Yep, all too good to be true;
‘Ryan can I see you for a minute’
‘Sure’
‘Ryan it’s come to our attention you’ve appeared on a number of audits, strike one, you’ve been speaking in a foreign language to some of the customers, strike two, you’ve been tailoring the milage to lower the insurance premium on a quote, also, you’ve been bartering cash back offers to customers, not to mention strike three, when the price is already lower than previous, offering cashback to take out same day sales to increase your bonus’
then,
‘Be glad you’re on probation period, other wise I’d refer this to Human Resources and you would be given the sack’
Who’d of thought giving a shit about the customer (and inadvertently, increasing my sales targets) would put me in a mini Nick Leeson type situation?
Sales, what a load of bollocks. Is this what the job is like usually? Anyone else had this problem when trying to increase their own targets?
Geez. You’re blaming the company for not expecting you to pull all those stunts?
Good luck finding a boss to suit you.
Tell that story during your next interview and see how long it lasts.
I’m not sure what’s so bad about speaking in a foreign language to customers. Here, you are valued markedly higher if you can speak both English and Spanish.
I do know of some companies that require that you use a translator for foreign speaking callers. Especially ones that conduct phone reviews, the rule ensures that the auditor knows what is being said.
“I would like to bring it to your company’s attention that one of your representatives tried to sell me an insurance policy for a toothpaste donkey ceiling fan.”
Anyway, I’m not shifting all the blame onto my company for some of the faults I did, however, tailoring a mileage to someones policy sounds like good business sense in a heartless kind of way, think about it;
I calculate the milage they do in a day (on an average) then mutiply this to a weekly rate, then 52 weeks in a year, hey presto the annual milage they actually do, not one half assed or guessed whilst on the phone.
This was a good selling point of mine where I could therefore get the best price of them and increase my odds of selling on the spot rather than them phoning back (which affects my contribution and bonus) or not accepting a quote at all.
Somehow this is not allowed as it is ‘leading the customer into providing false mileage’
It wasn’t even fully blown use of different language, apparently things like ‘Salam’ or asking how you say goodbye in Greek apparently turns into a situation where I could be passing credit card numbers. Fucking ridiculous, I want to build rappores with customers, and the ability to be intuitive and creative is restricted.
Holy baloney, what you describe there is how mileage is calculated by insurers in Spain! Most people have no idea what their mileage for last year was but know what’s the distance from their house to work, whether they go grocery shopping to a hiper (take the car) or walk to the neighborhood stores, etc. If someone just moved, which would completely change their mileage, you’d still use last year’s?
Bolded the part where you didn’t just hit the nail but drive it through the drywall.
