So I pre-pay for a hotel room three weeks in advance online. Then I show up and am told:
- They have no room for me because they overbooked
- It’s not their fault, I’d have to take it up with Orbitz
- Don’t worry, your credit card won’t be charged
This conversation took place through a glass barrier. They made no attempt to help me find another hotel until I insisted, at which point they grudgingly handed me the yellow pages. I ended up in a hotel costing more than $100 above the one I had reserved.
The next day I find out my credit card was indeed charged at the time I made the reservation. I call back the hotel and get the manager’s wife, who complains to me that they live at the hotel and work very long hours.
I’d appreciate suggestions on how to make their lives miserable. I’ve already protested the charge with my credit card company. Tomorrow I’ll be calling the better business bureau and the airline through which I made the reservation. I’m thinking a minor Facebook campaign, complete with their address and names? What else for these lying scumbags?