So I have a brand new computer,
DELL XPS720
XP OS
Creative SB X-Fi sound card.
Head phones work, but the speakers don’t. Other speakers don’t. Plug the speakers into the head phones port and they work. Just the speakers port doesn’t.
Anyone have any ideas?
(Dell wants me to re-install the OS.)
Check the Creative website.
Thanks for that - it was a great idea (why didn’t I think of it?)
I tried a few things with no success yet, but I will continue to browse their knowledge base.
Are your speakers powered, in other words, do they have a built-in amplifier? If not, you’re never going to get any sound from the ‘speaker out’ jack, as it’s a passive, low power signal.
Yes the speakers are plugged in.
As it turns out though, it was something just as bad as not plugging in power…
The machine comes with a sound chip on the mother board. I was plugging into that set of jacks.
However, I bought it with a better sound card installed. I was plugging into the wrong set of jacks. Once I plugged into the card’s jacks all was well.
Glad there was a simple solution.
I wonder how reinstalling the OS would have helped to solve that?
I think that is one of those things where, if they are out of ideas, they say: go reinstall the OS. If nothing else it will get the guy off the phone for a while. When he calls back it will be someone else’s problem.