Do not believe that lying ho, Sela Ward. Sprint sucks.
I signed up with Sprint when the sales rep promised me a 7 cent per minute rate for international calls. Ha. Ha ha. When I got my first bill, they charged me over $1.50 per minute. The only call on the bill was $149. Conscientious consumer that I am, I called them immediately and was told that I could get a 50% credit on that call and that the other $800 worth of calls I had made would be re-rated at 10 cents a minute, as they don’t even have a 7 cent international rate, despite what the sales rep had told me. They claimed that I had not even signed up for an international plan when I clearly remembered discussing one with the sales rep. A few weeks later, I find out the calls were not re-rated. I called customer service again, and this time was told that all of my calls (both the first bill and the second one) would be re-rated and that I owed only $107, which I paid. A month later, I get a new bill and find that instead of the re-rating I was promised, both of my bills were reduced by 50%, which means they think I owe them $554. sigh
My position is that I was offered one rate and charged another. I talked with the salesperson about international calls and she assured me they were 7 cents a minute. They say that when I got the introductory packet, I should have noticed that international calls were not included. While it is true that they were not included in the explanation of the rates, it also does not say that I was being charged $1.50 per minute for international calls; they are not mentioned at all.
Meanwhile, their “customer service” department is laughable. I have left messages that are never answered, been told I would be called back within 10 minutes and then never heard from that person or any one else again, and been promised that this would be taken care of when it was not.
I have taken this as high as I can at Sprint, talking to supervisors until I got one who said “no, there is no one else to talk to.” I have written a letter of complaint. Na da.
So, anyone have any advice or ammunition? I plan to file a complaint with the FCC and today filed one with the Better Business Bureau. I will write Northwest as well (I joined for Northwest miles) and will, of course, copy all those letters to Sprint. Is there anything I should make sure I say in my letters or anyone else I can appeal to? I can’t believe these bandits are trying to steal $500 from me. Am I the only one they have tried this to swindle in this way?
We have Sprint PCS for our cell phone service. We were overcharged for 4 months in a row. My SO takes care of the cell phone bills, so I can’t relay any advice, but I do remember all the time he had to spend on the phone with them. Hours and hours, I swear. In the end we got a bunch of free months. Wish I would have paid more attention so I could tell you what he did, I think he just wore them down with his persistance.
More hits on Google with a “Sprints complaints” search. I have continuing problems with them, too. Have to write another package for them. Mine involves a promise for no monthly residential phone service charge if I keep their cell phone service. Guess what I’m charged? They back off the charges after I write a lengthy complaint with a copy to the FCC. See also http://www.pueblo.gsa.gov/complaintresources.htm
Welcome to my own personal hell! Glad to find someone with a worse experience than mine. Sprint seems to have no control on their phone sales staff, and no customer service staff to correct the egregious errors which their sales staff creates. I don’t know exactly how to fix this, but the words Class Action Suit are actually starting to have an appeal. I would recommend that anyone dealing with Sprint record your conversation and keep it for leverage. Better yet, don’t use Sprint until they clean up their act.
This is all the more disappointing since I used to have very good service from them and no problems. Now I find mystery charges creeping into my bill each month.
we’re stuck with Sprint!! here as the local service
on top of that they want to be included in long distance for some reason…if you change companies, they have some
thug call you on the phone and tell you you’re messin’up
you know if you listen to the people talking in the background when you’re trying to cut a deal…you can hear
someone getting a way-better deal then what you’re getting~~~~!!!
Anticay once took the time to read the charges on a bill!!
I was charged $2.55 for a call that some girl in Texas charged to my phone number…I called the rep to bitch and get it taken off. well this Sprint girl tried to tell me that because “it’s only $2.55” that I should just accept the charges. It took a good while for her to erase the charge, this after it took me going on and on about the principle of the thing …which she never got
i use onesuite.com pay 2.9 cents for long distance you use it like a calling card that way i could drop long distance from my phone bill and save another 4.95 a month have been using it for 3 months with no problems
I have a had some small problems with Sprint PCS, but I still use them because they are nothing compared to the collection of whoring bastards that calls itself Ameritech. I cancelled my “land line” and use only my Sprint cell phone now, as part of my “don’t give those fuckers another cent” plan.
My oh my, I loathe Sprint! I switched from Sprint to MCI 20 months ago. Sprint still continues to send me a monthly bill for $6.95. Every call to Sprint results in a head-pat, reassuring me that all will be made well, and not to worry my pretty head about it.
And yet the bills continue to arrive. I ignore them, call Sprint; remind them that I am not a customer, and pretty please could they just delete this old account? I’d be better off rubbing a magic lamp.
