I have a Dell computer that I purchased last October.
All in all, it’s been a fairly well-behaved machine. Some of the software (like Microsoft Word) has given me fits every now and then, but I usually am able to work through them with a little help from friends.
Now I’ve got a problem that has me pretty stumped.
When I try shutting down the computer, the CPU doesn’t turn off completely, and neither does the monitor. Almost as if some internal switch was stuck. Normally the monitor and CPU will shut itself off completely when I select “Shut Down” from the Start menu.
An unpleasant rebooting allowed me to run Norton, which could find no problem with the system software. However, Norton Disk Doctor was unable to get very far (it got stuck at the “Boot Disk” portion of the scan) because it said the disk was continuously being written to, and I should close any active programs.
I wonder if this is related to what happened last weekend, where I spent four hours trying to resolve a start-up problem that I eventually traced to the printer software. Reinstallation of the printer software seemed to have done the trick, but a few odd problems remain, namely, the printer icon in the system tray doesn’t always appear upon activation of the computer, and I get the occasional weird error message about SPOOL32.exe not behaving right.
The scanner software will require reinstallation, too, but that’s a project I’m saving for later.
I can’t help but suspect that all of these problems are interrelated, but I fail to see how it could prevent a computer from completely shutting itself off.
Am I doomed to do a complete system reinstall?
I throw myself on the mercy of those who are more knowledgeable about Windows matters than me.