Ava,
Anytime you have any kind of control over anyone else’s money, people get a little tricky. See thread “Don’t Let Your Kid Pay For Delivery Pizza” if you’d like more proof of what happens when you try to get someone to part with a dime. Or acknowledge that they did/should/have already, etc.
I can only imagine how ugly it gets when you’re talking about someone’s credit card usage. :eek:
You have my sympathy.
I offer my most sincere apologies. My ignorance arises from the call centre (RMH) in my community being specifically for telemarketing. But that is no excuse. I again apologize.
I work in a call center, too (inbound sales), and also got the shaft on working holiday hours.
A few weeks ago, the management sent around sign up sheets, asking for volunteers to work on Christmas Eve and New Year’s Day. Since those 2 weekdays fall on my usual off days I did not sign up–my off days allow me to maintain my sanity so I rarely work much extra, not to mention that these days are HOLIDAYS for cripes sake!!!
Well, on Christmas Eve Eve, (Dec 23) the managers come around our cubes and start yelling (yes, physically yelling while we were talking to customers!!) that we have to work Dec 24th and Jan 1st, mandatory, no exceptions, blah blah blah. WTF??? They wait until the DAY BEFORE to drop this shit on us??!!
The reasoning for forcing our shift to do this was that we have been with the company less than 6 months. So that means we are sub-humans without real lives?! The reality was that they had allowed too many other workers to take vacation days, so were shortstaffed, so they have to pull this crap to cover their sorry asses for poor scheduling.
As per usual, all management and HR offices have been vacant since early last week, so there is not even anyone to go and complain to. Sure, I have a choice, I can not show up, get written up, and be first in line to get the hook when the next round of layoffs comes around. So I grudgingly comply with the demand.
Well, unless I win the PowerBall Jackpot, of course…
Thanks, I appreciate it. Sorry for the snarky response;). Seriously, I can’t stand telemarketers either and would NEVER work as one. But when you work in a credit card call center, that doubletime Christmas pay is hard to turn down. And when you’re only getting 2-3 calls in an hour, it’s even better.
Audrey, I got out of that job 4 years ago, thank goodness. It really was the most emotional job I ever had. The worst call I ever had wasn’t even directed at me…a woman got mad because I wouldn’t waive a late fee (the system wouldn’t let me), so I passed her along to my supervisor, who was a very large black man and a good friend of mine. I listened in on the call and for the first part of the call, she was all sweetness and light to him. Then out of nowhere, I hear her say “You’re one of them gddamn nggers, aren’t you?”
My jaw hit the floor and my supervisor thanked the woman for calling, hung up on her, and closed her account. There are some nasty, nasty people in this world and I was exposed to many of them in that job. What got me was that they were always talking about how we were stealing their money. But in essence, they were stealing ours. We loaned them that money on their credit card, and for some reason, most of them had a difficult time understanding that.
Ava
You were not at all snarky. The mistake was entirely mine. Thank you for being so gracious about it.
Wait, if I’m nice, does that mean I get kicked out of the Pit? I haven’t been here long enough to know:D.
Ava
Work harder? I think the phrase used was “more responsibility.” I can find no post in this thread where anyone claimed management “worked harder.”
If anyone has a job that they are unhappy with I’d be happy to take it off their hands.
The worst day on the job is better than the best day unemployed when there’s a family to feed.
You have my sympathies.
Don’t give up.
Well, that was my own phrase, based on what I perceived as the general tone of the comments supporting supervisors. As for supervisors having more responsibility, one of the supervisors that didn’t come in was the head of the accounting department who have a year end on December 28, so “all” accounting staff have to work Dec. 24 and 27.
(BMalion, thanks for reminding me that I was unemployed last year at this time. It does help to regain perspective.)
(No, ava, you don’t have to leave the Pit for being nice. Just don’t let it happen again, okay? :D)
I am the Project Manager for a data migration (from one IT system to another IT system).
I have around 5 people working directly for me in this project, another half a dozen from our business groups who work with me plus an IT vendor who actually do the work, my peer supervisor (work that one out) and his manager (my nominal manager as I’m actually on secondment).
Of all of these people (excluding my vendor), I am the only one here until January 6th.
The people that work for me all applied for leave and my peer supervisor (told you this was confusing) gave them leave. Then my peer supervisor gave himself leave and his manager (my nominal manager) have herself leave.
Having my perr supervisor and his manager away was not unexpected and most of the time I don’t refer things to them anyway. I am the PM, I do the job and I make the decisions. They like to stick their nose in every now and then, but having them away actually lets me get the right job done.
The people from our business group all applied for leave and were granted leave without consultation with the project manager they were working with (ie. me).
So, I am keeping the ship headed in the right direction, which I must say is damn hard considering our largest and most confusing data migration is due for the week commencing 9th January.
And no, the people who come back will not be back up to speed in the required timeframe.
So, you see, it’s not only the people who are supervisors who get to have the time off, it also encompasses other groups who provide the intellectual knowledge of the product set a well who can get to have time off where I’m working. They are not supervisors.
Am I bitchy about this?
Yes and no. As the PM in IT, I expect to work as is required by the function to get the job done. If there is no management and I think a matter requires their referral, then I make the call myself. Hey, if I’m wrong, then they can take the blame for not being here at a critical time, but most of the time I am big enough to make the right decision anyway.
Off on a little tangent, I also did a data migration from one of our old billing systems to our new one between 1993 and 1997 (yes, it took 4 years) and in this time, I worked shift work over the migration weekends (every 4 weeks), public holidays and was still required to put in a 5 day week and be on call during the week to resolve issues.
I would say that I was the most senior person on the project, therefore I consider myself the supervisor. However, I couldn’t accept the fact that if I asked other people to work these shitty hours / days / weeks, that I wouldn’t also be seen to be working the same deal. It’s all about perception.
So, there are some times where the supervisor is not deemed royalty and will get down and dirty with the people they supervise to get the job done and I consider myself one of these people. I may be in the minority and I feel sympathy for the OP, but not everyone’s supervisor is a shit and takes the best times off while the rest of us have to work.
Also, are you aware of what other times they work when you are not there? Have they put in the hard work on weekends, after hours while you have been at home? Rhetorical question as your perception is your reality and if you’re pissed off at them, then your perception is that they aren’t doing the hard work and are getting them benefits of the time off.
Not every supervisor is a shit and I count myself as one of them.