I don’t think as a rule firing is bad. And I will add another benefit of firing, the simple threat of being fired.
In some cases, it just doesn’t matter. Employees can be warned they will be fired if they continue to show up late, don’t complete projects on time, etc. Some continue to do what caused the warnings, and they should be fired.
But in my experience, many people hear the warnings, and threat of job loss, and make the neccessary changes. It might be more common in some industries, or at some levels, but it can be used as effective tool to change behavior.
I inherited an employee who had been promoted up the line because she was very smart, and worked very hard. But as she rose in the company, so did her feeling of being able to say anything she wanted. I would get many complaints from clients she worked with that she was rude, wouldn’t listen to their needs. If she felt they were wrong, she was point that out in way they found very insulting. As the list of clients who would request I send anyone but her to work them grew, my bosses told me to fire her.
I knew my job would be much easier if I did fire her. A good bit of my time was spent smoothing over bad situations that she caused. Part of me would have been glad to fire her. But the fact she was so smart, and worked so hard, made me think I might be able to get her to change. She was only 24, I wanted to give her a chance to be successful.
I called her into my office, and told her if it was up to the people next door ( my bosses) I would be firing her right now. She started to back talk, say that couldn’t be true, and then proceeded to list all she had done that was good for the company. I told her it was a very impressive list. In fact, she had accomplished more than anyone I had had work under me. And I told her that was the only reason I told my bosses I wanted to give her one more chance.
So I told her to think about this. “With such an impressive list of ideas and programs that you designed and implemented, that saved the company money, improved the way we do things, and make us more competitve, think how many complaints we had to receive for the big bosses, who you have made look very good, to want you gone? Small things can be overlooked, we all have different styles of working with people. But you have managed to insult, belittle, and anger so many people, that even with all the great things you have done, you are considered a liability that we can no longer afford.”
She was stunned to hear it put straight like that. She considered herself to be so valuable, that she didn’t have to bother with being nice to people, show respect to others, or make any effort to being someone people wanted to work with.
She said that spending all her time trying to make people like her would slow her work down. She wouldn’t be able to accomplish as much. I told her as it was, it didn’t matter how many great programs she designed, no one wanted to work with her. What use is a great new idea if I can’t convince any clients to sit down with her so she could explain and implement it?
She suggested I make up a new job description, have her design the programs, and send a more people oriented person out to implement them. I told her I considered that, I could make a job like that, but I wouldn’t. It would be a disservice to her. I told her that I thought the reason she had such poor people skills was because she was never required to work on them before. She got by by bullying people. I was going to be the first one to require she change her ways, or she would lose her job. I told her she was smart enough and willing to work, I could teach her to be more people oriented. She said I couldn’t force her to care what people thought of her, and any “techniques” she could learn would just be fake. She didn’t want to spend her time pretending to care about other people. She was who she was.
I told her if she would listen to me, and make the changes in how she treated people, after a while it woudn’t be fake. She would see such a difference in how she was in turn treated, she would want to continue to improve. She would like how it felt to know people looked forward to her coming to work with them. She would like knowing people requested her because she was so good at what she did. She would see all aspects of her life get better. She would like these positive results, and in time find she no longer had to “work” at getting people to respond favorably. It would just be natural.
It wasn’t easy for either of us, but she took the challenge and succeeded in a big way. If I hadn’t had the ability to fire her, she never would have made the effort. And it worked out well for all of us, especially her, that she did.