The definitions and distinctions of empathy and sympathy are long argued over, because they are often conflated. These are the ones I prefer:
[QUOTE=Empathy vs. sympathy]
Empathy vs. sympathy
When you understand and feel another’s feelings for yourself, you have empathy. It’s often spoken of as a character attribute that people have to varying degrees. For example, if hearing a tragic news story makes you feel almost as if the story concerns you personally, you have the ability to empathize.
When you sympathize with someone, you have compassion for that person, but you don’t necessarily feel her feelings. For instance, if your feelings toward someone who is experiencing hardship are limited to sympathy, then you might have a sense of regret for that person’s difficulty but are not feeling her feelings as if they’re your own. Meanwhile, sympathy has broader applications that don’t necessarily have to do with one person’s feelings for another. You can sympathize with a cause, for instance, or with a point of view that resonates with you.
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Empathy, in my world, is dangerous and useless. It’s not saying, “Oh, I’ve been there,” it’s actually feeling the emotions of the other person. It’s getting depressed when you sit with someone who is depressed. And then we’re both stuck here being depressed and of no use to each other at all.
Sympathy is, “Oh, I recognize that’s what happening to you,” without actually feeling the emotions yourself. It’s recognizing the person is depressed and sitting them with them while they experience their emotions without becoming depressed yourself. Often you can recognize their state because you’ve been in that state yourself in the past, but you can recognize - sympathize - without ever having “been there”.
I agree with her main point that “silver lining” for someone during a time of crisis is often (but not always) counterproductive. That’s actually quite true. I do disagree with her that sympathy leads one to “silver line”. Some people do silver line while they sympathize, and are usually better off learning other therapeutic communication techniques instead, but I don’t think it’s a behavior inherent to sympathy.