Tales from the other side (or, ask the guy who works at Evil Corp.)

Actually none, thank God. Just the blue vest, a nametag, and two little things dangling from it. One says “sales associate” the other says “associate in training.”

As for the Wal-Mart only practices, I’m not conding them or saying they are good, but I, in general, thought of them as the kind of practice that most chain-box stores practice. It doesn’t really matter if Wal-Mart or Best-Buy sells one extra TV that day, so it’s price is just that, but a locally owned store is in more need to sell as much as possible, so getting a fifty dollar profit on something thast usually has a seventy dollar profit is better than nothing. I’m sure there is no harm in asking, but when you ask about every item I show you, after telling you we don’t give discounts period, you annoy me. As said, that comment was really directed towards that one guy who didn’t seem to get it. (And besides, if you are going to haggle, do it the right way and offer me a price first, cause if you let me offer one, I’ll try and screw ya ;))

As for stocking items in different places, to me, that doesn’t make much sense unles it is an impulse item or something that doesn’t really have it’s own place (like batteries, food, other random things.) And even if we were to stock them in different places, the other place will still have the same selection. Putting half of something here, and half over there, just annoys customers who have to walk across the whole store because the headphones they wanted weren’t in electronics, but over near the music section. Granted, there is a reason is doing that, the more they walk through the store, they more chances they have to see something else they need to buy.

Again, I’m not saying that Wal-Mart is good, or that it’s way is the only way, but sometimes the customers can be just as bad as the help.

Actually BestBuy has bargained with me on a number of occasions. Im sure Im a pain in their ass but I saved $300 on a laptop and the manager wasnt quite ready to kill me (my sign to stop haggling)

Ahh, bargaining for price in retail establishments.

I think it is situational. If you work at Wal-Mart and are showing me 10 items, each one sub 50.00 in price I am not going to expect a “bargain” on each item. The price is the price.

If you work at Wal-Mart (or other retail establishment) and we are talking multiple items, each over 100.00 then I might ask for a price break if I offer to buy more than one individual item. If I do not get it, depending on the total dollar amount, I may not purchase from you.

Two examples:

Andrew’s Jewelers - I wanted a diamond anniversary band for my wife as a gift. I also spotted a perfectly matching set of earrings. I entered the store with only the intent to purchase the ring. The earrings were already 50% off. I asked politely that if I purchased both items if a better price could be reached. I saved an additional 200.00 on my purchase just by asking - zero haggling.

Circuit City - I was looking for a widescreen rear-project HDTV. The retail and sale price was listed on a model I had been comparison shopping on. I got a price-match over their competitors price saving me an additional 50.00 on their sale price. I then asked about DVD players (I wanted a new one to go with the new tv). They had a promo for a free dvd player with purchase but I was interested in a higher end model. I requested credit for the “free” dvd player towards the purchase of a higher end model and got it. I then picked out a prog. scan DVD player, confirmed the credit amount and new price with the discount, and let them know that I’d buy both right then and there if they can come up with a better price than my reduced HDTV and DVD player combined. They did. All together I saved over 400.00 on the two items combined.

The moral of the story? Don’t expect a discount on your garden house. Respectfully make it worth their while to give you a discount on higher-ticket items - they have a LOT of room to adjust the prices.

MeanJoe

“Some of you may be upset that you have to go to a certain register, when there are plenty of ones not in use and many blue-vested persons just standing around. Well, most associates (that’s what we’re called) are not trained to run a register, and even if they wanted to, could not, because they have no ID number and password. So please, don’t blame them, blame the store for not giving register training to all associates.”

Right, I blame the store policy for the lines, but that doesn’t make me any less mad when I have to wait 20 minutes to pay. Unfortunately the people who actually decide this crap would never, ever, make themselves available to experience the ridicule they so truly deserve.

“Others may be upset that at the electronics department, where there is usually two registers, you have to walk to the one that happens to be further from you because that’s where the assiciate is, and he refuses to simply turn around.”

Another case where we need to blame management for the sad choice of POS (point of sale) equipment. Certainly in today’s computerized world there exists a solution to this problem…for the right price. Yet again big business picks short term profits over their long term reputation.

"If you ask me where something not in my department is, the best I can do is tell you what department it is in, and where that department is. No, I can’t take you to it, I don’t know where it is.

Um, you don’t know where the various departments are in your own store? You can’t lead a customer to roughly the correct area and see that he/she gets to a person that actually can help? I don’t think thats too much to ask, especially considering half the time we have to hunt down the sales person in the department we need because they are too busy hiding from customers and doing the absolute minimum required to get by.

Now all that said I know that its really the average customer that is lacking in both common sense and general intelligence. You have one of the hardest jobs to put up with, retail sales, and I don’t envy the long-ass days you have ahead. If you come out of it without having killed more than 3 or 4 of 'em consider it a job well done! :slight_smile: