This is a very little thing, but it made my evening. Last Monday night, I stopped into a Burger King near where I change busses to pick up dinner. There wasn’t anyone at the counter when I arrived, but a minute or two later, a gentleman came up to wait on me smiling broadly and saying “Hello, Beautiful!” I’m still smiling just thinking about it.
CJ
We ordered some little house magnets for a Real Estate Fair to be given on Saturday. They arrived the day before and when we opened them, ** our phone number was wrong. **. My supervisor got very upset. I just called the company, asked to speak to the head person in charge about a very serious matter, and told the story to Frank. Good old Frank just listened to my spiel and said “Oh, shit.” I said “Yes, exactly, oh shit. Now what are you going to do about it.”
It was determined that the fax copy had been misread. The company got another order to us on Saturday morning, in time for the fair.
A couple of blocks from my office there was a local mom & pop photography store that sold cameras, accessories, darkroom equipment, and photo finishing services.
No matter how many months passed between visits, when I walked into the store they always greeted me by name, and even remembered how to spell it.
After getting an 11x14 made of a picture of our wedding party, I pointed out that the printers had chopped off half of the person on the end. They said, “No problem, Mr. AV8R, we’ll send it back to Kodak and have them redo it.” When I went to pick up the reprint the next week, they said that when the print came back from Kodak, they opened it up and looked at it, found something else wrong with it, and sent it back to Kodak for still another attempt. So they were proactive about making sure I had a good print, and didn’t just wait for me to complain about it again. (The print ended up being perfect). I was very pleased that they cared about getting it right and providing good service.
I loved that shop. A couple of years ago they had to close because they couldn’t afford to rent the space. (The “Mom” was in tears as she told me). Now I have to take my film to Walgreens or one of the chains.
After my wife and I were married, we consolidated our mobile phone plans to one of the those “family” plans to simplify billing and hopefully save a little money.
Our first consolidated bill took an extra month to get to us and was >$350!! Seeing how our plan was suppose to have something like 500 minutes free for ~$80, this is quite the shock, even after figuring in change-over charges, etc.
I sat down and figured out they had billed us for two months at one time but had only allowed us one month’s worth of the plan minutes.
When I called their customer service to explain what I think went wrong, the lady who answered was very nice and agreed. She adjusted our bill and told me what I needed to pay.
Even more amazing is that when the next bill came, everything was actually fixed, credited properly and basically hunky dory.
I have to smile when I can get a response out of a customer service person of “Holy $hit! That’s not right!”.
I used to take my car to a local Amoco station for servicing and repair work. The owners there were phonomonal; for example, if my car broke down and had to be towed in, they would drive me back to my parents’ house - a 10 minute drive each way. When I had a heart attack and surgery, they sent me a HUGE fruit/vegetable basket. They would give my dad a free oil change every December ( I guess because my parents, sister and I all took our cars there, for many years).
Then they sold the station, and the new owner promptly showed that he was a crook. So much for that.