OK, in response to IVN’s comment that nobody posts threads about satisfactory customer service, I’ll kick off the thread.
I called Royal Caribbean to make a reservation for a belated honeymoon cruise … in fear that there would be no handicapped cabins left this close to the Feb 5th sailing. On the Cruise Critic message boards in the disable cruiser area everybody kept commenting on how cruise lines would book nonhandicapped people in and not try and reserve the cabins for those who need them [instead of people who just want the extra space] Lo and behold, RCCI actually makes sure that the people booking the cabins actually need them [and they make you fill out a form specifying your needs]
I called, and spoke with a CS person, 10 minutes later we were booked into a handicapped cabin, on the cruise I specifically wanted, paperwork emailed over … contact information for a contact on the ship … everything. All we need to do is print out the luggage tags and paperwork, and show up at the pier with paperwork and passport in hand. Everything is prepaid except for tips and whatever we choose to spend on booze and trinkets on the boat.
When I was wearing my LL Bean red hudson bay blanket jacket I inherited from my grandmother to the store in Maine, I commented to the clerk about the hole in the pocket being the only damage on a 50 year old coat, they took it out back and fixed the pocket. They also added a spiffy little fob thingy to the zipper pull. ~~~~~~ next?