After replying to elbarto’s topic about bad customer service, I thought I’d see if there are any stories about the other end of the spectrum. Are there any out there? I have my one of my own, which I will now share.
I work in downtown Minneapolis, just down the street from a little bagel shop. I’ve patronized this place for going on 2.5 years and just the other day realized that it is almost perfect. Their food is great, they have a wide selection of coffees, it’s clean, and above all, their customer service is excellent. They’ve had the exact same staff for over a year - fifteen plus employees! Do you know how amazing that is for a food service business? It’s unheard of. The people walk around with smiles on their faces, they’re friendly, efficient and they’re not afraid to joke around. The manager blends in with the rest of the employees - I didn’t think the manager was ever around because he does everything his employees do!
Anyway, I realized how great this place was one Friday on my way to work. When I arrived in the office I immediately sat down and wrote a glowing and enthusiastic letter to the owner. He’s since given a copy to each employee and called, personally, to thank me.
They’re not perfect because their prices are too high. But what do I want for downtown Minneapolis? Ain’t gonna happen.