Why do so many telemarketers not want to give up? Can any telemarketer (or ex-telemarketer) Dopers explain this to me?
Let’s take an example–a paraphrase of a call from earlier today:
Telemarketer calls my store and says, “Hi, this is Susan from Frabqueechie International. How are you today?” I respond, “Fine. What can I do for you?” She says, “Are you familiar with Fraqueechie Internationa?” I respond, “What are you selling?” She dodges the question, and I say, “I’m not interested.”
At this point, were I in her shoes, I’d hang up and move on to the next person on the list, who just might be interested in the product. Instead, she pushes forward:
“You’re not interested in saving money?” I’m getting a wee bit testy by now, and respond, “Whatever it is, I’m not interested.”
Clue two. Time to hang up. But noooo.
“Studies have shown that we can save businesses like yours hundreds of dollars a month.” Okay, last chance here. I say, “Either tell me what you’re selling, or hang up now.”
That’s two "not interested"s and one ultimatum. Why is she still wasting time with me?
“Our toner products cost considerably less than–” At this point I interrupt, “I don’t have a copier or a laser printer. I don’t use toner.”
Now she’s 100% certain that I’m not a potential customer. I don’t even have a use for her product.
“Well, are you sure that–” click
This seems like an extremely inefficient use of this woman’s time. Why didn’t she just tell me what she was selling in the first place, and hang up when she found out I didn’t need it, instead of wasting several minutes of my time and hers? Aren’t telemarketers better trained than this? Or is she just an idiot?