I bought two Fitbit Charge HRs a few weeks ago – one for me, one for my wife – but the experience was so poor I returned them and got my money back after 2 weeks. There are two different reasons why I returned them, as explained below.
First off, “my” Fitbit device. I think that the device that I was using was defective. It could not stay synched to my phone, and the battery would lose 50% of its power overnight, even when it was just sitting on the nightstand. I really think there was a problem with the Bluetooth radio. I followed all the instructions on the Fitbit site, and would reset the device and then re-pair it with my phone. It would get synched up, and everything would be great for a while. Later, throughout the day, I would discover that it had stopped synching and nothing I did would get it to be recognized by my phone.
My phone was able to see other Bluetooth devices without issue. However, once my Fitbit stopped synching, my phone was unable to see the device unless I reset it. There is a possibility that the Bluetooth radio on the device was overwhelmed by proximity to other Bluetooth devices. I actually got it to synch a few times when I was standing on the street corner waiting for a bus, and there was nobody else around.
I think the problem with the Bluetooth radio caused the battery to drain faster than normal. According to the documentation that came with the device, it should have held its charge for at least 3 days. My device was losing a full charge in about 1 day.
I contacted Fitbit support and spent about 30 minutes with them, trying everything they suggested, but it just would not work. The only advice they could offer me was to go through the setup. According to bulletins on the Fitbit site, they were experiencing problems with certain Fitbit Charge HR devices, and that they were actively looking into a fix. When I researched the issue, I found that the first reports of the problem were raised sometime in October or November, 2015, and by January, 2016, they were still no closer to a solution. After going through the setup upwards of 8 or 9 times, I was done.
My wife’s Fitbit Charge HR was able to hold its synch relationship with her phone, but it was giving wildly inaccurate readings due to her job. She drives a school bus, and apparently, the motion of the bus and/or her seat caused the device to think that she was the most active person in the world! For three days in a row, the device was reporting that she had climbed more than 100 flights of stairs each day! (It is my understanding/observation that a “flight” is at least 10 stairs.) Her device was also indicating that she was taking 12,000 - 15,000 steps per day, even though she was physically sitting down in the driver’s seat for over 6 hours each day. (For the sake of comparison, I was walking approximately 1.2 miles to and from the bus stop each day, and was taking the stairs about 5 or 6 times a day, and I was struggling to get my 10,000 steps in, and was only registering about 8 or 9 flights of stairs.) My wife has had both knees replaced, and therefore, does not do as much walking as I do. Thus, it was very clear that the Fitbit just wasn’t compatible with my wife’s actual, daily behavior.
I know that I could have taken my wife’s Fitbit and returned my defective one, but after getting absolutely no help at all from the Fitbit support team, I lost my patience with the company and their devices.
I will admit that having a device that kept track of my steps and stairs was useful, and the heart rate functionality was absolutely a necessity. I had originally gotten the devices because my cardiologist wanted me to keep track of my heart rate due to some problems I have been having. The heart rate functionality on the Fitbits appeared to work correctly, but it was not enough to overcome all the negative juju I had already experienced with the devices.
I then bought a Garmin Vivofit with a heart rate monitor, but it was the wrong device. On that particular device, the heart rate monitor was an add-on, something you strapped around your chest during exercise. I need something that is monitoring my heart rate permanently, so I returned that device immediately after opening the package and discovering what it really was. I did not even turn on the device, so I have no opinion as to whether or not it worked.
I realize that the technology behind the devices is trying to equate certain motion with activity, but the reality was extremely disappointing. One day, I walked from the bus stop to my work, but because it was so cold, my hands were in my jacket pocket. Imagine my dismay when I got to work and saw that I had only walked about 200 steps, even though the actual distance I had traveled was a little more than a half-mile!
I’m going to try again, soon, perhaps after I have read this thread to find out which devices are true winners, but my first experiences were frustrating.