I was commuting between New York City and Washington DC, a couple decades ago (worked in NYC, weekends in a DC suburb).
I spent a few months taking a puddle jumper from JFK to National and back, and had a really bouncy flight one day - as in the flight attendant was actually thrown off her feet and onto one of the seats. So the next bunch of tickets I bought were from LaGuardia to Dulles on a real jet.
My first flight, there was so much turbulence the entire flight that the plane was shaking like a toy in an angry dog’s mouth. The flight attendants had to sit down. The plane couldn’t climb above the turbulence because the flight was so short.
So I spent the entire 45 minutes (hours?) alternately counting (hey, it’s mentally soothing) and thinking “dammit, I took this jet to AVOID turbulence and this happens anyway???”.
Then there was the flight from Dulles to San Francisco for a business trip. Crazy, wacked out day at work, no time for lunch. Food on the flight, supposedly - only the left broke from the galley to the passenger area, or some such lame crap. We got free movie headsets (this was when they charged extra for those) as a compensation, and a 25 dollar discount certificate for a future flight, which of course I never used. Fuckyouverymuch, United (in fact every really bad flight I’ve been on was United). Finally got to the hotel, and thank heaven their room service was 24 hours, as it was 10 PM by then (1 AM, my time) and I’d have eaten the bellhop if they hadn’t promised me real food.
Then there was the flight from San Diego to Washington National. Nonstop to Philadelphia then Philly to DC. Except when we landed at Philly they said everyone had to deplane so they could do something-or-other to the cabin.
Then on the walkway to the terminal, they let the other shoe drop: not just deplane briefly, but go get your luggage and we’ll arrange for buses at some point when we feel like it because the plane isn’t going anywhere.
An hour and a half later (during which time we couldn’t risk taking the kids (9, 8 and 5) to the bathroom because the buses were leaving any minute and you don’t want to miss the bus, do you???, we’re finally on the bus, which was driving WELL in excess of the speed limit (in sub-prime weather too). I seriously considered calling 911 to get the bus pulled over because I was afraid the driver was going to kill us all.
Obviously we did arrive safely despite the bus driver’s efforts, at something like 3 in the morning.
OK, that trip was American, not United.