The decline and fall of HP

Let Uncle PBW tell you a story*:

Once upon a time, there were two princes in a far away kingdom called “Palo Alto.” One prince was named Hewlett and the other prince was named Packard. Prince Packard and Prince Hewlett worked long and hard in Prince Packard’s garage to bring a magical box to life. After much work, lo an behold, it lived!

The two princes decided to form a company of like-minded Knights of Technology to make more magical boxes, and these knights created many different kinds of magical boxes. Of all the companies making magical boxes in the land, those made by the two princes and their knights were some of the best. They worked longer and better and when one did break, the knights made sure that they helped the boxes get running again as fast as possible. Other knights of technology respected the company and bought their boxes. Some knights made their own companies and built them in the same land just to be near the princes and their knights.

After many years, though, both princes passed away. At first, the company that they left behind was good, because the knights kept the princes’ vision in mind.

Eventually, however, evil princes and princesses pushed aside the knights, and installed their own minions. These new minions talked about “maximizing value propositions,” and “disintermediating” and “incentivising.” These were magical spells that they used to convince other people that they knew a great deal about a great many things, but they really did not.

Because the new evil princes and princesses and their minions did not understand how the magical boxes were made, they made a great many mistakes. One evil princess was spying on the other princes and princesses. One evil prince was having “private time” with a lady that worked for the company. Another evil prince spent a great deal of time and money trying to copy a certain kind of magical box that another company had great success with, but failed after only 7 weeks.

While the evil princess and princesses were spying on each other and having inappropriate playtimes, they didn’t pay much attention to what the minions were doing. So the minions decided that the quality and support the former knights were so proud of was really not necessary.

So when a noble but humble knight from a place called Connecticut tried to call the Knights of Technology for help, he found they were all gone. He tried talking to some of the people the minions had hired, but they couldn’t help him. He tried talking to different people and explaining his problem several times, but they still couldn’t help him. Then he asked there was any higher-level minion in the entire fief that could help him and was told all the senior minions were meeting and couldn’t be disturbed.

This made the Connecticut knight very mad, and he uttered horrible oaths and curses. When he calmed down and tried calling for help a third time, a lucky thing happened. This time, the minion that he spoke to knew more than all the other minions. This minion told him that, even though his magic box worked perfectly well and was really not very old at all, the company called it “obsolete.” So they would not help the humble knight from Connecticut.

At that point, the humble knight thought he might cry, for he knew that the evil princes and princesses and their minions had truly killed the company that Prince Hewlett and Prince Packard and their Knights had made. All that was left of the two princess’ company was their names.

The End.

*Yes, there’s less swearing than normal for a Pit thread, but trust me, I would like to roast every HP employee I dealt with today over a nice, hot fire. Slowly. Besides, aren’t you happy this isn’t yet another thread that starts “I pit…”?

Ye Olde “Inke System Failure?”

That probably would have been a great story if it had a link to the English version, rather than having to wade through the tried-too-hard fairy-tale version that I couldn’t get all the way through.

Decline and fall?

Well, it made me feel better. Short version: HP phone tech support sucks.

There was a huge battle just a few years ago that said stories about two princes are immoral and harmful to our children who MUST be protected at all cost.

The OP’s experience is the same as when you try to get something done within the company. I hope they find a way to fix themselves, but it will be hard to come back from being the company with 350k employees that can’t figure out what they want to sell.

Timely thread.

I thought Harry Potter took place in England.

My M.I.L now uses a Mac, because HP tech support had her re-install Windows from what, 15 floppies?
Twice.
And the machine still didn’t work after doing that.

My father-in-law was a career manager at HP. By the end of his career, he was making near 7 figures and was managing an entire plant. Of course, I’ve asked him his thoughts on the direction of the company lately, and he told me about a time he went to a shindig shortly after his retirement. I guess this was in the early 2000s, before the bubble burst, and he was discussing the stock’s high price versus its rather pedestrian P/E ratio. Apparently, some exec dismissed his concerns and said that P/E ratios and the like were “old thinking.”

My FIL went home and shorted HP with 20% of his portfolio. He ended up making a killing even though a lot of his other stocks tanked when the tech bubble burst. He’s a very logical and calculating guy, but I still find it amazing that a guy whose life was so closely entwined with the company was willing to short the crap out of it. I think that’s an indictment of the direction the post-Hewlett/Packard leaders took it.

If anything is worth saying, its worth saying twice. And repeating it.

A reference to Gibbon’s “The History of the Decline and Fall of the Roman Empire” surely.

The sad thing is that the Touchpad is a really nice product. Maybe not worth what they were charging for it, but it’s about as good as the iPad, minus the store. It has one major flaw (currently, no way I can find to hook it to a projector), but WebOS is actually very nice and tidy. (Once you disable the insane logging.) The internal speakers are actually good, as well.

HP can still design.

Forsooth! The vex’t doth lie twixt klay-board and throne!

(well, maybe not, but I felt like saying that)

If you marry him, your father will disown you - he’ll eat his hat now.

Stop trying to spin doctor the evil HP!

As a current HP employee I am hopeing that management gets it shit together but I am not gonna hold my breath waiting for it to happen. The appointment of Meg Whitman as CEO is not something I am happy about and don’t think will be good for the company in the short or long run. At least the area I work in is not on the chopping block to be spun off ( if that is still in the plans? ), the Enterprise Systems division has been one of the few bright spots on the balance sheet the last couple of years.
Peace
LIONsob

I’m curious as to why the young knight was in need of succor, being that his magic box worked perfectly well.

On those rare occasions when I buy from the big box store the sales minion will point at an HP product as a possible purchase.

My statement at that time is always the same - " I won’t buy an HP anything!"

Too many shitty printers, computers, products have passed through the gates of my credit cards.

Never again.