This is Part II of my previous thread about my gas dryer catching on fire.
The insurance company is sending me a check for $571.42 and I get another $172.00 if I can prove I really had my ceiling painted and the floor fixed.
In the meantime, it was time to get another gas dryer.
So we go to Lowes and order a new gas dryer. They tell us it will take 10 days for delivery…we start to walk out and they suddenly promise a two day delivery (meaning Saturday) and we place the order. They ask if we need the new attachment’s for the the dryer, so we get those as well.
They come on Saturday and dump the dryer in the laundry room and start to leave, “but what about the $60 I paid for deliver and hook up?”
“Oh, we NEVER hook up gas appliances.”
“So, out of curiosity, how many customers who get a gas appliance delivered to their home, on a Saturday no less, DON’T expect you to hook it up?”
They shrug. I get on the phone and am less than courteous with the manager.
“So why didn’t anyone tell me you don’t hook up gas appliances?”
“Your salesperson should have mentioned that.”
“You mean, when they asked me to purchase the hook up materials? That would have been a good time to tell me, what do you think?”
After several words that will not put me on the Halo List at St. Columba Church, the manager offered to refund the delivery and hook up fee.
“So who does hook it up?”
“The Gas Company.”
So my SO and I figure, how difficult can it be to hook up a gas dryer? So we do it ourselves. The good news is that when we turned on the dryer, the dryer worked and we could hear the gas flames kick in. The bad news is we could also smell gas while it was on. We figured that was probably not a good sign and turned it off, and turned off the gas.
I called the gas company.
They sent someone out. They said there were leaks (duh) and we should get a professional to hook it up.
“I thought, I donno, that YOU were the professional.”
“Oh, we don’t hook up gas appliances. We are only here for leaks.”
“So who does hook up gas appliances?”
“Call the office and they can give you a list of gas appliance installers.”
I call the office and after a 20 minute hold, they tell me to go to their website for the list.
I go to the website. The first number I call is a pleasant woman with a Spanish accent who will not give me a price on the phone, “we have to come to give you an estimate. That costs $13.00”
“Can you give me a hint?”
“No, we have to give an estimate first.”
“Is it between $1.00 and $100.00?”
“You have to get an estimate.”
So I call the next number. It is an answering machine, but just when I was about to hang up, the message said, “if you need to reach George, his cell number is…”
So I call George. He tells me it will cost me $50 if it is just a hook up. I ask George when he can swing by. “Tomorrow afternoon.”
So George came, fixed the leaks, turned it on and it works. Took him about 6 minutes.
We spent two days washing and drying 322 pounds of laundry. The dryer - well, it works ok, but not as good as the last one.
I suppose I am going to have to get Lowes to call GE and get someone out to check on it at some point…but not now. Later.
:eek: