The other night we felt like pizza, but neither of us felt like making one, so I ordered (online) one from Pizza Hut, which is the closest one to the house. I know they’ve got a special of any large pizza for $10, so I didn’t look at the price when I ordered it. Sure enough, I went to pick it up, and was asked to pay $14. The guy agreed with me that the price should have been $10, but I should have noticed that the on-line check out had $14, so I owed them $14. I argued that since the actual price of a carry-out pizza is $10, that’s all I should pay. I also pointed out that if I had noticed the $14 at checkout, there would have been no way to change it, other than canceling the order. They guy whined that he’d have to make up the extra $4 out of his own pocket, and I pointed out that he should report the fact that the site is fucked up, and it wasn’t the fault of either of us, so neither of us should have to pay. Again he whined, so in an effort to get the pizza before it was stone cold, I offered to split the difference and pay $12. He didn’t like that.
So how much should I have paid?
And here’s what I paid:
I gave him $10, he took it, and I left with the pizza.
I don’t know, but if they have any brains they’ll require prepayment for online orders going forward. I think when you hit whatever button online that said “yes, make this pizza for me and I’ll pay this number on my screen here” you agreed to pay $14. The counterman’s mistake was agreeing it should have been $10. It shouldn’t have been $10 if that’s not what popped up and you clicked on. He should have just said you clicked on the wrong deal and that’s nobody’s fault but yours. Instead he agreed with you and opened up the argument.
You may have missed some detail in the special. For example, I just checked the Pizza Hut website and their ten dollar deal doesn’t include stuffed crusts or extra cheese.
You stiffed a minimum wage lackey out of $4, he decided to wear it to avoid arguing with you over something that was your fault.
You da man.
Next time pay the $14, ask to speak to a manager then and there or write an email when you get home. You’ll probably get a coupon. Now you just get a counter jockey sighing deeply and hating humanity for crushing his soul.
I should have added that the guy was the manager. And it was a $10 pizza, no extras. Everything on the receipt was correct, except for the price. I just went back to the Pizza Hut site, did the same exact order, and on the checkout, it was $10. If I had actually sent it in again, I wonder what amount would be printed on the receipt.
It said fourteen dollars on the order even if that was wrong. So it was on you for not paying attention and you shouldn’t have made the guy at the pizza place pick up the cost.
Yeah, if the order said $14, that’s what you should have paid, you agreed to that price when you made the order, even if it was “wrong” and should have been $10.
I agree that the best approach would be to pay the full $14 and then write a letter to Pizza Hut Central or whatever; however, I can imagine getting irked at what would come across as this guy’s pennyantedosity.
Pizza Hut, huh? I get my pizzas at a local shop that makes their own dough and hand tosses. The owner brews his own beer and takes me downstairs to sample his latest while my pie cooks. I pay around $18 but consider it a bargain.
I’m sorry if this is starting to feel like a pile-on, but yeah…you agreed to pay the price on the screen when you clicked Submit Order, whatever that price was. Since you didn’t look, so you don’t know what it says, you’re then agreeing that whatever they tell you at the time of pick up is what you’ll pay.
If you’d looked at it and knew with certain confidence that it said $10, and that their slip at the store was in error, then I’d have a different opinion. But you chose not to do that, so you’ve agreed to trust them and their system, which means paying up when it doesn’t come up in your favor.
If you’d thought it was $10 on the website and it was $6 on the slip at the restaurant, would you have paid the $10 or the $6?
I would have grumbled a bit in hopes the manager actually had the tools he needs to fix the problem. I’d be a little suspicious that he was trying to scam me out of a few extra bucks to line his pocket. Usually in that scenario, they’ll fall all over themselves to “correct the error” using an override code or a coupon or by voiding the order and reentering it another way, because they don’t want their theft to be found out by their supervisors. If he couldn’t fix it without reaching into his own pocket, then I’d pay the $14 and submit a complaint via the corporate website or 800 number.
That said, I’m not exactly feeling sorry for the cashier/manager. I’m like a 100% sure he didn’t pay shit out of pocket. That was a BS line he told the OP because he didn’t want to deal with the paper work involve with an over charge.
I’m with the OP on this one. She should not be screwed out of $4 because Pizza Hut is full of idiot, like the manager who could have cancelled the order and rang it up properly. Let’s say there was a error and the receipt said $200. Would you still have the OP pay it?
Oh and the manager having to cover the $4? I can’t believe you were all taken in by his bullshit. You know he would have discounted it to the proper price after the OP leaves and pocket the $4.
You did right. You paid $10, which is what you honestly thought the pizza was going to cost.
If the manager had agreed with a smile and an apology right off the bat that you were right and whatever the site said, you were under the impression that the pizza would be $10, therefore it WOULD be $10, and have a good evening, **then **you’d be writing a post that said, “Wow! The manager dude at Pizza Hut is the best! Even though I messed up and read the site wrong, he only charged me $10-- he’s a stand-up guy and I’m not only going to get all of my pizzas there from now on, I’m going to tell this story to all my friends.”
Ya gotta look at the Big Picture. *Your good will is worth a helluva lot more than $4.00, *and anyone who is a Manager should know that.
I believe that most products on the market are pretty much the same (from cars to pizzas) but it is Customer Service that distinguishes them from each other. That’s what I look for: Customer Service. I would never go to this Pizza Hut again.
You didn’t steal $4 from some poor cashier. He can back out the sale and re-ring it for $10, like he agreed should have been done in the first place.
If Pizza Hut is making their employees pay for every pizza a customer orders that they don’t pick up, I’d be shocked. Why would anyone work at Pizza Hut if at the end of the night, you ponied up for the dead pizza?
Now, if the guy was the franchise owner, you stiffed him for $4. $4 he agreed you shouldn’t owe him.
Are you under the impression that he can call up the webmaster and get the website changed just like that? It’s a vast corporation. He has absolutely no control over what the website says, especially since you’re not even sure there was anything wrong with the site. (“I didn’t look at the price when I ordered it.”)
In my experience the guy wearing the “manager” badge at such places isn’t making much above minimum wage.
Check the email confirmation they sent you. It will say the amount owed. I’m guessing you failed to account for the delivery fee and tax, and stiffed the guy. The total on a test delivery order I just placed (for a $10 pizza) is exactly $13.50.
Call the store, apologize, and offer to pay the extra. And a tip, you dirty cheapskate.
