For those of you talking about pizza tax, title and license, I believe what happened to the OP was the same thing that’s almost happened to me a couple of times and yes it is a problem with the website. If you go in to the website, it touts the $10 special however you have to click on the special button for each pizza you want to order. If you just order a pizza, it charges you the regular price. Thing is, there’s nothing on the page to say you have to click that banner, only “Holy crap! Our pizza is $10!”. Even if you click on the banner, if you don’t back out and click on it again then your second et seq. pizzas are regular price.
Meat Lover’s Stuffed Crust cannot be beat. However, my love for it means I have to scream at the TV when it says
ANY PIZZA ANY TOPPINGS $10!
Additional charge for stuffed crust and extra cheese.
It may be my favorite of the national chains, but around here, I can walk a few blocks in most any direction and find a thin crust I prefer. I’m not one to reflexively hate chains at all (I enjoy many hamburger chains, for instance), but pizza chains, IMHO and for my tastes, are particularly lacking.
Even if they didn’t screw up, and you did screw up?
He didn’t screw up, the company did, and the representative of that company reluctantly agreed to make it right. He didn’t deserve a tip; the OP deserved an apology for getting grief about it.
I used to work for the company in question. It should’ve been trivially easy to fix the order price and the bit about “making it up out of his own pocket” was complete horseshit. The manager was a douche.
It happened all the time that someone would place a delivery or pickup order and then show a coupon when it was time to pay. We always discounted the price. This is basically the same thing, except that no coupon was needed.
And I was really hoping that the spoiler would be “nothing, because Pizza Hut sucks.”
Here’s how I got the TEN dollars for ANY pizza deal the last time I ordered a Pizza Hut Pizza online:
I selected the pizza I wanted.
I went to the box marked “coupon code” and entered the code word TENANY* (because the commercial that had convinced me I wanted pizza that evening had put that in the fine print).
I checked the site just now, though, and it showed me the same deal under a tab called “DEALS.” It just priced the pizza at ten dollars, and didn’t ask for a coupon code.
I suspect it may vary from week to week, depending on the region you live in.
*No, they didn’t ask me to color-code the word. I just did that to make the point for this post.
Wait a minute, the price was $10 as was pre-advertized, the online price was obviously wrong, the OP should have been given a free pie for pointing out this error, and the ‘manager’ a promotion for forwarding this to people who could correct this. What planet do you live on anyway.
Even the supermarket I go to will give you the item free if there is a price error without even asking, I don’t think they would take no for an answer.
The more appropriate question is to ask what planet you live on.
This manager may have done exactly that. Surely it wasn’t the first time this has happened they serve 500 pizzas a day easy if not more. He has the key to the cash register and he closes up at night and he re-writes ten tickets for ten dollars and pockets an extra $40.
don’t trust you get the right change at drive up windows of fast food places either … those little teenage crooks are smarter than you think.
This is why I’d be suspicious that he was trying to scam me. Sure, it’s only $4, but 50 customers a week, and that’s some real money.
And that’s why I’d pay the $14 and then report his ass. Let he and his district manager sort it out; I know corporate will give me coupons to make up for it, and then some.
That’s kind of unfair, it’s not his job to catch a glitch in Pizza Hut’s operations. He noticed the error when he was asked to pay.
The manager should be able to void the sale and offer him the correct $10 price. This doesn’t even approach the idea of a customer trying to pull one over on the store, it’s granting a nationally advertised price point that the customer was expecting to get, and was entitled to, despite an error being made during the transaction process.
No one is “making the $4 up out of his pocket.” That’s bullshit. Maybe the owner, but I doubt it. I hate when people pull that, but even more so when it’s accepted as a given when it makes no sense at all.
My grocery store does the same. The idea, I believe, is to distance themselves from any accusations of ‘bait and switch’ . I agree with others that it is hard to believe that the manager couldn’t fix the issue on his cash without it coming out of his own pocket.
That’s the point I was trying to make. The giant font just outright lies to you. If the ad said,
LARGE PIZZA $10
Not really. They are $14
would some of you be arguing, “Hey, it says right there in the ad that it’s $14. What’s the problem?”
I had to fire a delivery driver who was getting a suspiciously high number of “surprise coupons” (as we called them) at the door. I called several customers back and none of them had given him a coupon. He got a little greedy with the weekly mailer.
Whenever I order a pizza online or over the phone, either for delivery or for pickup, I’m notified when the order is submitted how much I’m going to be expected to pay. If it’s more than what I had been led to believe, I’m going to talk with them and have it corrected right away, not when it’s time for me to take custody of the pizza.
I can’t imagine any store operating differently than that, or any customer putting up with it.
I appreciate that this is a better situation than the OPs. However, the transaction is not complete until both sides perform, the customer pays, the shop gives him the pizza.
The best time to find the error is pre-transaction, then mid transaction, then post transaction is the worst. So, this error was found mid-transaction, and one step later than in your case. Does this mean the customer is not entitled to a correction?
So you had a guy who was scamming his evil corporate overlords, and you played the part of the guy who hunted him down and fired his ass?
So not like you Vinyl Turnip!
I would have expected to get my four dollars or I’d never order from that company again. Why should you let them get away with overcharging? It’s the same as a retail store. You pay regular price then get home and realize you were not charged for the sale price. You go back and get a refund. Simple as that.
Can’t tell if this is a funny caricature of a hipster … or if you just *are *that hipster.