Thinking of cancelling your Comcast subscription? Pack a lunch.

[PunditLisa]

I don’t know which is worse. The retention specialists from hell, or the companies that cheerfully allow you to cancel, only to hound you to death with follow-up phone calls asking you to come back.

Cincinnati Enquirer and Sirius, I’m looking at you.

[Kimballkid]

@mhendo

Firstly, it is legal in the majority of American states to record your telephone calls without telling the other party.

Federal law requires only single-party notification, so under federal law you can record any call that you are involved in. Most states follow the same law. About 12-14* states have what are called two-party notification laws, where the people on BOTH ends of the call need to be notified that it is being recorded. In those cases, if you want to record a call, you have to tell the person you are calling, and get their permission.

What if the call is across state lines? Would federal law take precedence then?

[Shodan]

@flight

There is a period of several minutes where that is ALL HE SAYS. CSR is completely unphased.

No, just cancel the service.

Regards,
Shodan