Fucking Comcast

The BBQ Pit
1

I just moved back to the US, and lived in temp corporate housing for 2 months with Comcast. The free kids videos like Dora were a big hit, and I need fast internet regardless. So, we signed up for the service when we moved into the rental.

Actually my wife is the one that signed up using her chinese name. Comcast mispelled it. That isn’t the reason for the rant, but christ how hard is it to not double confirm the spelling of someone’s name?

But the rat bastards then promptly sold off our address and now we’re getting all sorts of junk mail. fuckers. Although I have grudging admiration for the one’s that are sending Chinese target advertising. All in all, it really irks my drawers and it obviously stemmed from Comcast.

It just occurred to me. Can I complain to Comcast or some body and get some kind of benefit out of this?

2

Definitely. You’d be surprised how many compromises you can get from these service providers, if you know whom to call.

If I were you, I would call either Customer Service or the Cancellation Line and express your intense displeasure. Most of the time, you’ll be offered a permanent discount in no time flat.

3

HA The same thing happened to my wife and I after we moved into our new house, she started to get all kinds of mail sent to Mrs Mcnight.

I was pissed/confused for a while, and then realized that ANYTHING sent to that name was 100% junk. Makes for an easy filter. I figure I’ll get junk mail one way or another, this way I can weed it all out really quickly with zero concern for tossing something important.

4

You think that’s bad, once Sotheby’s gets your e-mail addy, it just never stops! And, sure, a genius and all, but does anyone really need more than one Picasso?

5

Save all the junk mail and send it COD to Comcasts office.

6

Unfortunately, that won’t do a damn thing except “force” Comcast to raise the price of Flyers tickets. They are rat fuckers. I hate them too.

7

Good luck. Maybe they’re different on the West Coast but Comcast’s customer service is notoriously bad.

I love that they place a Comcast ad right in between the “Negative comments: 143” and the “Positive comments: 19”:smiley:

8

Comcast is way up there are my corp hate list. I would switch to something else if I could get fast internet out here in the sticks from anyone else.

9

I could rant all day about the problems I’ve had with Comcast, but one thing I will say is that whenever I call, they respond quickly and at least try to fix the problem.

But I live at the end of a node, and the signal is often weak. Got a lot better a few years ago when they upgraded everything, but it’s still not what it should be.

10

My only complaint with them at the moment is that our internet and phone service goes down at least two or three times a day. Usually it’s only for five minutes or so, but it’s incredibly annoying. And, since it’s intermittent, customer service can’t do anything about it. It’s always “It looks fine now”. Well, of course it does. If it were down, I couldn’t call to report it, could I? This has been going on for two years now.

Oh, I thought of another one. Way back when, years ago, I set up my comcast email address which I use as my primary, and have done for years and years. Later on, when I got married and we set up service at a new place, we set it up under my wife’s name, for reasons I forget, and let my account expire. My email address remained active, though, so I forgot all about it. Well, a month ago or so, I got an email threatening to delete my primary email address because it wasn’t associated with a valid account, unless I talked to them and convinced them that I’m still a customer. No biggie, right?

Here’s how it should have gone:
“So, are you a current customer?”
“Yep, here are my account details.”
“Cool, thanks. We’ll leave it active.”

Instead, I spent literally over two hours in a chat room with a service guy giving him details of myself, my wife, our old house, our current house, the house in between, the houses where we lived when we met, etc, etc, etc. I’m pretty sure he was helping a few other people, too, because there would be long pauses between my answers and his responses. It was ridiculous. At one point he phoned my wife to get her permission for something. Anyway, after two hours, he finally said everything was set, and it would be fixed tomorrow. So I forgot about it.

You can see where this is going. Two weeks later, I get the same email from Comcast, and go through the whole long process again. It was somewhat quicker this time, so I probably spent no more than three hours total convincing them to not shut off my email address that they could see was still actively being used every day. Does anyone think it was cheaper for them to spend three hours of tech time looking into this than it would have been to just not turn off my address? Because I don’t.

And that’s why they charge through the nose for internet service.

11

Comcast is wonderful, Comcast is a joy to behold, if Comcast was a woman I would beg her to bear me children.

Yes, I know what you are thinking…Drach has been into the mushrooms.

Compared to the utter nightmares I deal with on AT&T DSL customers on a weekly basis that make Comcast look like a choir of angels by comparison. I can fix things with a 2 min phone call that take 20 minutes on hold and 45 minutes of scripted bullshit at AT&T.

12

I call Comcast every 7 months and tell them I want to cancel my TV cable because it’s too expensive. They then offer to charge me half-price for 6 months if I stay. Then, 7 months later, I call again. For about 4 years, now.

I swore I’d never use them again for my phone service after I somehow overlooked their bill one month about 5 years ago. They cut off my phone, but somehow left the dial tone, so whoever I called out to, I just got a regular busy signal. Consequently, I didn’t know anything was wrong for half a day, and I had family flying in to visit that day. When I figured it out and called to complain, they swore they’d sent me a warning letter. It arrived five days later. The bill payment wasn’t even one month overdue.

I have Qwest DSL, and have never yet had a problem that they couldn’t fix in a couple of minutes on the phone.

13

Qwest. You had to open the Qwest box. Qwest is way higher on my shit list. You’re lucky I’m too busy to tell the story now…

Glares

14

Almost certainly. I’ve always found Comcast very willing to bend over backward for customer retention.

15

The only reason I’m with Comcast now is because I figured “It can’t be as bad as Qwest!” So far, I’ve been right about that.

16

Huh.
Why is it that there’s no telecomm company that isn’t hated by pretty much everyone?

17

Since there are very few of them and they don’t have to compete ,they get a bad attitude. Three providers have over 90 % of the sobscribers. I mistyped subscribers but i think sobscribers is better.We all cry as they abuse us and jack up rates while giving less and less services.
I still have a Comcast beef. When i quit them they were kind enough to allow me to disconnect all the equipment and take it to their offices. I put it on a turnstile type contraption and took the receipt home. After a while they claimed I did not return everything. That is because when it was installed their modem did not work, so we used mine. The service man took his with him. They had a 300 dollar claim on my credit report for years and refused to remove it.

18

Before I moved in to my house, my sister owned it with our parents. At least once a week I receive adverts expounding how wonderful Comcast is addressed to my father. Who never lived here. Who died in 2007.

19

He should have signed up… Would have made for interesting phone calls when the collections attempts started.

20

I fucking hate Comcast. My previous job had Comcast business class Internet service, and I had to deal with them all the times due to various line problems. It was a fucking nightmare. Almost everyone I talked to were rude and incompetent. Like some other posters above, our signal levels were marginal, and the problems were only intermittent. It took over a year before we finally convinced them to install an amp on the line. Things were much better after that, but it still flaked out at least every month or so. Thank Og I don’t need to deal with that anymore.

I’m also not impressed by how Comcast handled the transition to digital cable. They made a big deal about how cable customers won’t be affected by the transition of over-the-air broadcasts to digital format. What they didn’t tell you, of course, was that cable would also be switching to all digital shortly afterward, and that everyone would eventually need to hook up all their equipment through the stupid Comcast cable box. I can see why they would want things to work like that, but I think cable box is such a clunky and inconvenient set up from the end user’s point of view.