I have finally purged my apartment of Comcast. “This house is clean.” Dish network has worked out great and Verizon DSL has been good too. Both are about half the price of what I paid Comcast.
Ask yourself how cable providers can provide such poor service and stay in business. We have been trained to believe good service , high quality and low prices is what companies provide to stay in business.
The characteristics of a company that does not compete are exactly what we see in cable in America. They gut the people in service . Why listen to the customers, they have no where to go. Why cut prices, they have no options? Lure them in with a good deal, expire the deal and then slowly and surely jack prices up a couple bucks at a time. Eventually .you are shocked when you see the bill.
I’ve had excellent luck with Comcast’s Twitter-based customer service. There are specific Comcast people who you can reach that way that can cut through all the red tape and crap. Seriously, if you have a complaint, go that route, seek them out, and they are likely to answer you quickly.
just found out our fancy 3 in one service is only for local phone calls. WTF? I check on line and all their combo deals have unlimited calls in the US. I’m really steaming now. It looks like a bait and switch. They claimed to my wife that we only signed up for “local” calls and then explained how we need to put down a $100 deposit. Sure, my wife is not a native english speaker, but as a Shanghaiese she’ll bitch slap the hell out of a deposit faster than greased lightning.
Maybe she’s right, it’s a bait and switch because of her name and the credit card is based in China.
I’ll be calling scamcast in the morning.
Two minutes, eh?
A few weeks ago I had what has turned out to be a recurring problem. I set aside some time one night to talk to them. I figured it would be a quick call, as it must be a common problem. I put some food into the oven then made the call. The food had to cook for 25 minutes, so I figured that I’d be off the call long before then. As it turns out, I’d finished my meal and did the dishes while I was still on the phone with Mr. inCompetentCast.
The bulk of the call? He was trying to figure out how to set up a service call for that weekend. Here’s a fairly accurate transcript of part of the call:
Moron: “It looks like we’re going to have to send someone out to replace your box.”
Me: “OK, can we set something up for Saturday?”
Moron: “Yes, I’ll do that right now. Hold on for a minute while I set that up for you.”
Me: Goes to kitchen, gets food out of oven, puts on plate, sits down, eats half of meal, all while listening to silence
Me: “Hello? Are you there?”
Moron: “Yes sir, shall I set up a service call for you?”
So for 15 minutes, the guy was sitting there listening to me chew.
Hello Steph from Qwest here,
I’m sorry to hear about the frustration, if you do get a few minutes, please email talktous@qwest.com (attention Steph in the subject line please) with your billing phone number, billing address, brief indication of the issue/s, and if you are having technical support issues, your best callback number as well.
thank you
Stephanie Lake
Manager, Talk To Qwest Team
"At Qwest your account information is confidential and protected by law, so I need your permission to access the account.”
OK, I’m a little creeped out, here. Your company name in your username? Been here more than a year and this is your only post? Would you consent to a Turing test?
that is wierd. And I reported the post just because…Let a mod look it over and decide on the wierdness. As Hunter S would say, “when the going turns wierd, the wierd turn pro.”
Anyone else have their internet searches hijacked by comcast? As in I start to type in a website, and instead of autocomplete when I hit enter, it takes me to a Comcast search page on that incomplete web address.
I still say we go for the Turing test.
Yo, Stephanie, listen up! We start out real easy, OK?
Funnier? Bill Hicks or Mallard Fillmore?
Sure, sounds good to me 
If it’s helpful, you can find out more about me and our TalkToQwest team here:
http://twitter.com/talktoqwest or here: http://socialmedia.qwest.com/ or even here: Redirecting...
We look for people having trouble - so we can help, let me know if you need some!
Stephanie Lake
Manager, Talk To Qwest Team
"At Qwest your account information is confidential and protected by law, so I need your permission to access the account.”
Haha, Comcast fucking suuuucks!
A couple of years ago, we wanted to upgrade our cable box. We set an appointment, 4-hour window. No show. We called, and they said that the tech tried to call and confirm, but the line was disconnected. They were calling our old phone number from 3 years before. Thing is, WE GET OUR PHONE SERVICE THROUGH COMCAST!!! You think they might know our current FUCKING phone number??? THEY SUPPLIED IT!!!
Joe
Be happy your ISP/Cable TV co. didn’t do like mine did and change their name to Qook, pronounced just like kook.
ETA: Actually, maybe they really should do that, what with the truth in advertising laws.
Qook? They’re not based on Qo’noS, are they? Or maybe in the Q Continuum?
They used to be called Megapass, I think, but decided Qook was . . . I dunno, catchier? It’s supposed to be the sound you make when you poke someone.
Comcast is high on my hate list. If I could get fast internet out in the sticks from anywhere else, they would be long gone!
I can tell you how to fix your phone and Internet. We had the exact same problem at our house. Phone and net would go down intermittently but they could always see the modem when we would call them. They came out twice to look at things and couldn’t figure out what was wrong so they swapped out the modem with no luck.
Finally I got fucking tired of listening to the wife bitch about it and I went out to the box on the side of the house and there were 3 4 way splitters kn the line. I told my wife to tell me when the modem showed a lack of cable as I started unplugging all of the splitters to figure out how far down the daisy chain my modem was as each splitters introduced 7db of loss to the signal (3db will cut the power in half). It turned out the the modem was on the LAST fucking splitters, SOS there was 21db of loss at the house before the modem! I moved the line up to the first splitter and viola haven’t had a single drop In over a year.
It seems so elementary and I cant believe a cable tech wouldn’t check that himself. Idiots.
I HATE their shitty DVVR though. worst in the biz.
Post written on shitty iPad keyboard so don’t mind spelling.
Good work.
So, what service did you saddle with 21dB of attenuation, do you suppose?
Man, I had Comcast for years and hated, hated, hated them. I was on the phone with them at least once a month because our internet service didn’t work. And every time, they’d try to upsell me their phone service.
“Listen you imbecile! If you can’t provide reliable internet service I sure as hell am not going to give you my telephone! How the hell will I be able to call you WHEN THE SERVICE GOES DOWN?”
I finally switched to DirecTV for television and my local phone company for DSL and have never been happier. And I’m paying a lot less.
We cancelled Comcast back in January-ish.
Comcast switched to all digital service, forcing analog users to get a cable box. In theory this was fine, but in application, the box failed to work. Turns out, our signal is weak. For analog it was okay, just fuzzy here and there. We were okay with that apparently. But digital, simply would cut out when the signal was too weak.
(1) They sent a tech. Tried to fix it. Failed. Tech said the delivery box outside needs to be upgraded.
(2) They sent another tech. Had no clue that first tech was there before. Not qualified to upgrade the box outside.
(3) Supposedly sent a tech to look at the box outside. Lack of footprints in the snow says otherwise.
We decide to cancel.
(4) Last ditch effort, they promise someone will come and fix it, if not give them the cable boxes. Guy comes and he’s pretty much #1 and #2 all over again. Not qualified to do anything to the box outside. He gets our cable boxes and we cancel.
The kicker is we had to be home for all of these visits! I have better things to do, especially for #3 WHO NEVER SHOWED UP, but Comcast insists that he did and didn’t see any problems. Hello! snow with no footprints. I Told off the people on the phones. I hate when they lie. I accused them of sending bunnies to do a man’s job since all there were in our yard were bunny prints.
We use slow DSL for internet at home and it works fine for us.
We also got a Roku so we get all the TV we need via netflix. Much cheaper than cable. Comcast’s incompetence is saving us money.
I just got a bill from Comcast for service Sept.-Oct.
I canceled my plan in August.