“This call may be recorded” seems permissive to me, and that’s how I would take it.
Well, in the spirit of nitpicking, the ellipsis is important. If the message is “This call may be recorded for quality control purposes” or some such language, that’s not a general permission to record it; just a permission to record it for the named purposes.
Neither. If I want to record, I can do so whether they like it or not, in my state. If the CSR is in a state or country where the permission of both parties is necessary, recording it is OK with me, so that party has consented, and they already said recording the conversation is OK with them - they warned me of it at the beginning of the call.
Regards,
Shodan
As the consumer, I have an interest in making sure that they have quality control as well.
There are scammers out there that represent real corporations that will re-mix your call to make it seem as though you gave them permission for things that you did not.
I had someone from an alternative energy supplier claim that I had given them permission to change my account to their company. I asked them to play the recording for me, and when she said that she’d get her support team to “put it together”, I told her that I record all my calls too. Haven’t heard back.
What kind of business is required by federal law to record all calls?
I have never interpreted it that way and having done a quality control project for a call center some time ago, I can assure you they do not mean it that way. That said, you’re not technically wrong, so record away.
To nitpick further, it doesn’t say that once recorded, the recording may be used only for that purpose. I’ll bet that the people recording them use them for whatever purposes they want.
That’s exactly why I’m recording it. If they promise me something and don’t deliver, that’s a failure of quality control in my book. I can then point it out to them.
I always assumed this was an acknowledgement that the conversation “may” be recorded by them (so, say, if they were being a jerk their “QA people” might hear it).
It’s not my job to do their QA for them, so the thought of it being “permission” (which I don’t need) to record my conversation never even crossed my mind.
I don’t even see a need to quibble over might or may. They are stating as a policy that they are ok with phone call recording without qualification. I will leave it to them to prove in court why my specific recording was out of bounds.
“Your conversation might be recorded” and they’re right, I did record it. What’s the problem?
I like the part where I can put on my resume: “Providing large corporations with training and instructional materials for their customer service operations”.
Anything related to Medicare.
When I worked CSR at a mortgage servicer, we still reminded people the call’s recorded - even if they used IVR to call in. If they said they’re recording as well, that’s fine. If they asked us to stop recording, we clicked a button on the computer and it was stopped. Of course we documented the heck out of unrecorded calls in our account notes.
One customer called in to make his payment monthly and refused recording; he always asked for me and then would flirt up a storm, to the point of harassment as I went through the steps to put his payment through. I think he refused recording so he couldn’t be called on his behavior; little did he know I still noted the heck out of all his flirty calls.
No, it doesn’t say that. On the other hand, if you’r relying on the message to signify consent, it arguably signifies only a limited consent.