Time for the Monthly Customer Service Rant!

I recently (about 4 months ago) acquired a cashiering job at a local, small, family-owned Chinese restaraunt. In the time that I have worked there, I have worked up quite a rant. This is that rant.

The following groups should burn in hell:

People who rudely toss their money/credit/debit cards at me. I don’t know who pissed in your cornflakes this morning, but it wouldn’t cost you anything to hand me your payment. I would dearly love to throw your change/receipt into the street in the same manner and make you dodge traffic to pick it up.

People who tap their fingers/cards/pens on the counter.
STOP IT!

People who block the counter while waiting for someone to pack their take-out order. See that row of chairs over there by the Buddha? Go sit there. It’s going to be a few minutes. You’ve already paid, and the people behind you would like to do the same.

People who suddenly remember they are university/community college students. There is a sign over the buffet. You obviously noticed it because you are asking for the discount. You obviously didn’t notice the line underneath the “$1 off for students” that asked that you show your ID to the waitress so she may note this on your ticket and add it up correctly. Tossing it at me while I am ringing you up delays and annoys us both. If you toss it at me after I have rung you up, guess what, Boo? You ain’t getting the discount.

People who mumble on the phone. E-NUNCI-FUCKING-ATE. I don’t know what “mmph mmin mmmphr mph” is, but I’m pretty sure we don’t have it.

People who order on their cell phone. Could you please fix the volume on that thing? I hate having to ask you to repeat everything thrice or having to hold the phone eight feet away so I don’t go deaf.

People who place orders and never pick them up. That’s a special kind of stupid.

People who ask for french fries. Dude. You’re at a Chinese restaraunt. Yes we have fried chicken wings. They come with rice. You do know the difference between rice and fries, right?

Ill-mannered children. It’s very simple: children may not run around like ferrets in the restaraunt. Children may not tap the very expensive screens the owners brought all the way from Hong Kong. Children may not fling their rice like monkeys flinging poo until the carpet is littered with the grains. Shrill shrieking children should be taken into the foyer so the other customers will not stab you with forks and chopsticks. And I’m not sure I’d stop them. I’d probably be stabbing with the best of them.

Large parties with separate checks. I hate them because they cause chaos. I hate them because those who are paying with checks or credit cards do not heed the call of the cashier who is trying to save the harried cashier at the register a nervous breakdown. I hate them because they always cause a huge traffic jam when smaller groups want to pay. I hate them because they always stop to chat when they’re supposed to be signing their receipt.

School groups. We had a huge group of middle-schoolers on a field trip stop by the other day. Many people wanted to kill them. They blocked the buffet, played hide-and-seek in the bathroom, and were louder than all get-out. Middle-school teachers should get hazard pay and a $100 bonus for each child they don’t strangle.

Church parties. Tell me why we should give your 10-person group the entire back room, the room that could easily accomodate 100 people? Half the people they tell us to expect never show up, they take for-bloody-ever, and they often pay with separate checks when in huge groups. They are incredibly selfish and I dislike that. I expect I’ll be flamed for this, but that’s the way I feel.

Drunken businessmen. They’re even worse than church groups. Added bonuses of the drunken businessmen include: their loud singing as they leave, their $40 bar tabs that clear out certain brands of beer in our bar twice in a night, and their insistence on driving themselves home. I make sure I go home well after the drunken businessmen leave.

Large parties who don’t call for reservations. You’d think people would realize they have a better chance of getting a good table for their 20-person group if they call ahead and make plans with the manager. You’d think that, but you’d be wrong. My first day on the job was memorable because two–count 'em two–groups of twenty professors from the local university decided they wanted Chinese for lunch. Scramble much? This breed of person is most often seen on Sunday afternoons when their entire 12-person family decides to just drop in for lunch. Now I know why my parents always went home and made pancakes for Sunday lunch.

Of course, all this is increased tenfold since it’s the holidays. Spirit of giving, my ass.

Add your own complaints and we can have a rant party!

Blah blah blah customer service is your JOB, so if I want you to lick my ass, you better start waggling your tongue blah blah customer is always right yack yack I pay YOUR wage blah blah you should be HAPPY to be WORKING because WORK makes you a good person blah blah etc. etc.

Sorry, but they pop up in every Wage Slave Bitching thread and I thought I’d get it out of the way.

And the fun part is, if they were working my job they’d be bitching worse than I ever could!:slight_smile:

I was trying to think of a witty way of giving that same sort of response, GMR, but you beat me to it.

I think the whole seperate checks issue should be a favorite…

Why? I did not know this was bad.

Otherwise, I agree :slight_smile:

$40 in beer wipes out an entire selection of beer? You guys are seriously underordering your supplies. Besides the general complaint here seems to be “stop ordering! Other people might want that.” Well…yeah. But so do I. So I’ll order it.

Also, do you honestly believe that having an entire group pay on one check will speed up the process? I sincerely doubt it.

I would guess $40 per per person. If there’s a couple groups of five men, all ordering the same thing, it could possibly clear out a supply, especially in a mom and pop restaurant. I don’t have experience, though, so take that with a grain of salt.

I’ve had the fortune to not work in food service, unless movie theaters count, but I have a deep appreciation for those that do. I doubt there’s many jobs that create worse stress, except possibly middle-school teacher. :slight_smile: Besides, it’s fun to read these rants.

I think you should seriously consider a career change. Perhaps a back-office job or warehouse/factory work where you don’t have to deal with the public.

I’m sympathetic to some of your plight, like the unruly children part is about it. They and their parents should be taken in the back and turned into chinese food. I could go for some kiddie chop suey or some mommy lo mein about now. But quite honestly you sound like just another whiny bitch. On the rag much?

I’ve been to many Chinese restaurants that have french fries so I don’t see how this is such a foriegn concept to you.

People blocking your counter. Is it really too much of an inconvenience for you to ask them to wait over there?

If 10 parties of 2 people show up to eat do you still insist on putting them all on one bill? If 10 parties of 2 show up do you say “Don’t you people know you should have called ahead?” Can’t handle the lunch crowd near a university? Reality check, chick.

Someone tapping their finger on your counter? How dare they! Fargging iceholes! Maybe they’re thinking of a happy tune or maybe they’re wishing you would do your fucking job and let them pay their bill?

Yes, I think you should seriously consider a change to something not in the service industry.

I always tap my nails against any surface-that’s because I like to hear the noise from my nice pretty long nails.

But I’m guessing you’re talking about people who do it impatiently.

Take it from someone who runs a large retail store: it will speed things up very much. Things like writing out checks, or digging around in your pocket for 43 cents, are surprisingly time-intensive if there’s a backlog of people who are all going to do it (say, 20 of them). If the 20 people instead nominate one person to do all of that, lots of time is saved. Although the primary people to save time are the 20 in question, the larger concern is the one person in line directly behind them, who has to watch 20 people take a long time getting out of his way.

I accept those as valid arguments, Some Guy. However, a concern of restaurants is also turnover. Get people out the door and get new people seated. Having a group of 20 argue for 15 minutes over who ordered the Diet Coke and who skimped a dollar on the tip and whether anyone is going to fess up to the third appetizer of won tons…that’s slow. It’s slow for the owners who want you out and it’s slow for the patrons who don’t even like Billy down at the end of the table and sure as hell aren’t going to pay for his cheap ass.

I applied for the job I now hold because it was advertised as being more of a “behind the scenes” deal. Once I started working they stuck me out in the customer service zone, which is exactly where I did not want to be. I can’t fucking escape customer service. If I ever do get the job at the newspaper that I want I’d bet ten dollars they’d hire me to edit copy and then say “oh, and we’d also like you to answer the phones” and I’d be stuck listening to people bitch about their delivery boys. I am cursed.

quote:

Originally posted by SpazCat
People who tap their fingers/cards/pens on the counter.
STOP IT!
**

Ooops, ummmm, errr, guilty, but it’s NOT because I’m impatiently trying to get the clerk to hurry, I just have nervous energy and I sort of go into robotic “standby” mode while waiting for things to happen.

It’s sort of unconscious, but now that I know, I’ll keep my widdle hands in my pockets :smiley:

Call me crazy, but cashing out 20 people is pretty slow as well. A hell of a lot slower than cashing out one.

We’ve spent pages hashing out the whole seperate check debacle. Check out my link in my first post to this thread.

:confused:

I have never once been to a Chinese restaurant that served french fries. And I love Chinese restaurants. That’s one person’s experience, but somehow I doubt the frequency is as great as you imply. I mean, who would reasonably expect french fries in a Chinese restaurant?

As for the rest of your snotty post–well, there’s always gotta be at least one in every thread, like GMRyujin predicted. God forbid someone lets off a little steam about their job.

This alone proves that you’ve never worked in the industry.

REALITY CHECK, chica.

And I dunno about you, my dear, but I’ve never once seen a Chinese restaurant that serves fries.

Have a large helping of empathy and maybe cut back a bit on that big serving of Asshole.

You’ll thank me later.

She’s bitching about people for eating in the restaurant and my post is the one that is snotty? And it wasn’t just “a little steam”.

My goodness she’s complaining because someone has the audacity to stand at her counter while waiting on their food. How hard is it to say “Can you please wait over there? Thank you!” And I really love the part about how cell phone callers irritate her. The “tapping” though is a classic. Not to mention the guy that drank all of a particular brand of beer. What the fuck does this worthless bitch care who drinks it? The restaurant is still making the sale. Anyone that knows anything about the food service industry knows the real money is made from the drinks sold. That drunk businessman is probably one of the best tippers a waitperson can hope for. And most certainly a customer that the owner would appreciate for spending so much on drinks.

Never heard of alternative menus that some ethnic restuarants offer for people? All righty then. Perhaps you don’t notice it because they don’t put it on the buffet or perhaps you didn’t notice it on the menu because <gasp> you weren’t looking for it? Or perhaps you dine at a higher class chinese restaurant then I do.
No, me thinks she’s just a whiny bitch that doesn’t have a clue what it takes to make it in the service industry and she needs to look for a job more suited for her. Maybe with the sanitation department flinging garbage cans. You can get a lot of frustration out of your system my friend that does that tells me.

:rolleyes:

I’m willing to bet you’ve never worked in the industry, kp_72110. Audrey’s right, if you have, you would never had made that lame ass remark comparing a 20 top walking in to 10 seperate 2 tops.

And yes, the only snotty posts in this thread thus far have been yours.

Rather strange, considering the resturaunts you frequent seem to be of the “we serve burgers and fries alongside our moo shu pork!” variety.

[QUOTE]
*Originally posted by Audrey Levins *
This alone proves that you’ve never worked in the industry.
This proves that how?? Your point is lost because it makes no sense.

I’ve worked at restaurants before as a cook years ago. I realize that isn’t the same as being on the front line so perhaps in essence you could say “I haven’t worked in the industry”.

Still what the fuck does that have to do with anything? I’ve worked in the service industry for many years and I know how to schmooze with the best of them. I want my place of business to succeed so I am one of the best at customer service you could ever know. Doesn’t mean I don’t occasionally have to use the mute/cough button. But I don’t complain about my customers just because they have to use my services.

I have walked into many restaurants and seen many small parties of people waiting for a table. Amazingly we were all served and didn’t have to be put on one bill. She doesn’t even sound like she waits tables so explain why she cares? Do her poor widdle fingers get tired having to cash out all those meanie beanie people making her work while they tap on her counter?

I’d be much more sympathetic if the reasons she stated were legitimate gripes. Like the occasional asshole that complains about a micro-spot on his spoon. Or the shithead that skips on a bill and sticks it to the waitperson. Or the jerk that doesn’t leave a tip (even if I get poor service, I still tip. Has to be pretty bad for me to stiff someone). Or the drunken businessman that tries to grab her ass. The children I can understand. Some parents seem to think it’s ok to let their kids run rampant when they are out and about. Like I said, I’m all for turning them into sweet n sour pork.

Cry me a river.

Okay. I concede. My post is the only snotty one.

Because surely wishing someone to “burn in hell” for tapping on her precious counter isn’t snotty

:wally