Curious to get peoples thoughts on what they would do about a situation.
Gets a little convoluted but here goes - I live in a high rise building with a manned reception desk, and a deactivated door intercom system. (A visitor can’t press a buzzer to an individual flat) so any parcels to be picked up by a courier have to be left with reception. I organised a collection for a parcel with a birthday gift worth £100 to go back to Australia (I’m in the U.K.). Through a cascade of issues/errors I thought the package was on the way and done. Find out six weeks later that it was never collected by the courier.
Talk to our reception staff, no sign of the parcel. Eventually discover one of the staff had cleaned out the storage area a week ago, taking uncollected incoming parcels, lost property, etc and dumped it in a charity donation bin. Presumably including my parcel. The bloke admitted to it and admitted fault for doing so, (albeit he didn’t specifically recall my parcel) but asked for it to remain between us, ie not to involve management and committed to reimbursing me if he was unable to recover the parcel from the charity.
So, my dilemma, on two points
- I’m not sure what this guys instructions were in cleaning out the room, and whether the charity dump was laziness on his part, hence why he doesn’t want to involve management, and he may be on a last warning or something. I wouldn’t like to be responsible for someone getting fired, even if he’s at that point due to his own fault.
- It is I imagine a minimum wage job, so £100 is probably quite a hit for him, whereas for me it’s not entirely inconsequential, but it’s not a major imposition either. So while the principle of the thing matters I would feel bad insisting on reimbursement if I think it would mean a major impact on his financial position.
Would you complain to management?
Would you insist on reimbursement? (If the parcel is not recovered)