http://boards.straightdope.com/sdmb/newreply.php?do=newreply&noquote=1&p=4729523
Outsourcing is all the news these days. Off-shore and near-shore articles litter virtually every monthly and wquarterly newletter I’ve gotten for the past three years, whether it’s the companies efforts, the markets backlash, or the trend in general.
I’ve heard a number of different things on the topic, ranging from “It’s a GOOD thing” to “Evil, heartless, money-grubbing bastards!”
So, here’s my take thus far, and it’s going to ramble and be filled with gleanings and informed conjecture, I suspect.
You’ve got medical records being transcribed in India and Pakistan, when the work was subbed to a California firm, which subbed it to a Florida firm, which was really one woman, who subbed it to an Indian person for pennies on the dollar, who subbed some of it out, too. End result? Your personal, private information including SSN, addy, credit card info, medical history, etc ends up overseas, in a country that doesn’t have to follow the laws we have in place to regulate information in the United States. True, the understanding and in some cases, the contracts stipulate, that the information was to stop at the sub they were assigned to, but, well, they found cheaper sources for the work and so it goes. I’m sure the patients weren’t expecting the hospital to ship their information out the door, either.
In the tech market, generally, the jobs that are being outsourced are skilled positions. Let me say that again, because it is an important point, these are skilled, mid-level or better positions, not entry-level work. This is certainly one of the major points of contention people have- they have put in their time with a company, they have been loyal and the company drops them. It’s not as though the company, again, generally, is going for low-level plebe work, they are taking main-course involved systems and programming work and handing it off to people that might have the qualifications technically, but are not held to the same standards as workers in America are. Work hours being the most visible example in most cases.
To diverge for a moment, many proponents of offshore outsourcing point to the Auto industry in the 70’s and 80’s. Japan was able to make a better, cheaper, car and, with some help from the timing of difficulties with OPEC, people bought them in droves. The Big-3 fumbled, then reacted. The end result being that American auto companies improved their processes, refined production and began producing better vehicles, offering more choice and greater features. Surely this would not have happened had the United Stated embargoed the foreign cars and left the stagnant giants to fob off the cars we had back then.
Some would say that the Tech market is much the same- it has grown stagnant and bulky, that the leaders, your Anderson, E&Y, Compuware, what have you, have grown comfortable with their billing and sales and the market crash of 2000-2001 is the oil shortage of this industry and India is the Japan of today. Maybe. But maybe not. Cars aren’t programs. Cars can be definitively spec’ed out, they can be blueprinted, the material cost accounted for and further upkeep taken care of by the end user. Programs, however, often need frequent adjusting, the final product looking very different from the initial offering and the on-going maintenance requiring communication with those that know the code. Not so simple a hand-off.
Programmers who work for a company put in their time in the low-level grunt work, they elevate themselves to a level where they should be able to expect better work and better pay. Instead, companies are now taking that work and shipping it to people that are utterly disposable, nameless persons thousands of miles away that may as well be nothing but a thousand monkeys and a thousand typewriters for all the loyalty the company has for them.
I want to make sure to point out that this is not like the sweat-shops cranking out Nikes and Fubu or whatever, these people in India and Pakistan are trained, they are educated and technically proficient people who frequently speak passable English. They just happen to live in a country where $1US goes a helluva lot father than it does in the US. (An exception, perhaps, being the Customer Service outsourcing trend, where the people might kinda-sorta maybe understand the language and any emails and/or phone calls you might be involved in are as fun to read and decipher as the pr0n spam emails one finds in their inbox.)
So, what to do? I don’t know, but I do know that people are scared, and they are angry. They are scared that their jobs might disappear the next time a budget meeting convenes, they are angry that they won’t be losing their job to someone more qualified, or to someone as qualified, but willing to work for a few dollars less, they are losing them to people who are (usually) as qualified, but happen to live in a country where minimum wage is easily middle class and 8-hour work days are, well, they don’t exist.
You can’t say that the workers in the US aren’t being competitive; it’s not a fair, competitive playing field. It’s so very , it’s no wonder the workers caught in the slide are sick. It’s no wonder they are angry that they don’t even have a chance, there is no way that they could sell their services for a wage mirroring what the overseas market offers.
Sorry, I’ve got to get back to work. I’m one of the fortunate people in the tech field that has unique-ish skills, so I’m safe. For now.