Reminds me of the time I was handling an escalation and the customer had gone off the rails. She had started with a point ( and her issue resolved I might add ) but had long abandoned it for a healthy rant. While she’s venting she says “You people are idiots. I’ve been with you for 8 years and every day, you’ve screwed this up.”
So I said “let’s clarify. You’ve been with us for 8 years?”
Right.
“And we have screwed up your account handling every day for those 8 years?”
Right.
“And you’re still with us.”
Uh yeah.
“And we’re the idiots.”
Silence.
No ones rates needed to be changed and no, we didn’t lose the customer.
I’m a manager. I care about my people. Abuse my people and I will tell you to take your business elsewhere.
You can yell at me if you wish, but I won’t allow you to abuse my minions.
Just yesterday my boss got a complaint about me as being rude because I stood up for my peeps.
My boss’s reaction? I would have done the same thing.
I work for a great company.
Agreed. If you were empirically better than someone else, you wouldn’t want to put them down. How well a person treats those whom society deems it acceptable to act shitty towards says volumes about that person’s true character.
As a guy who sits in a chair all day essentially taking complaints about the massive, dickish corporation that signs my checks, I honestly don’t disapprove. If all my callers were happy, kind people, I’d like my job a bunch more. And maybe I’d want to keep working there.
But I don’t. And that’s partly because of the assholes I deal with daily. And my company’s policies are making more people angry and more assholes, so now I know to get out of Dodge. And when I leave, well, I’m taking a lot of talent with me that a better company could have retained.
It’s stupid and unpleasant on every level, but this kind of behavior…well, it probably is necessary on a certain level.
That said, don’t make it personal, don’t waste too much time on it, and don’t assume I’m just repeating a party line if I try to tell you something is better than you think.
Certainly doesn’t match anything I’m familiar with.
I find myself wondering whether OP or the “pastor” have bothered to even OPEN a Bible lately, much less read the content thereof. There certainly isn’t any comprehension of Christ’s teaching going on here.
Amen. Better yet, pay your bill on time. Still better yet, don’t run up debts that you can’t afford to pay on time and then bitch out a hapless CSR because his/her employer won’t give you free stuff. What a total shit-for-brains.
Only if they are the type who like to take single verses out of context. There’s no previous misery that’s being perpetuated, and there’s no endorsement of the behavior for the general public. God himself is the only one authorized to judge, a consistent theme throughout the Bible, especially the New Testament.
Still, a better troll than the OP. I can’t even get up enough to respond to that nonsense. I disagree that the performance art is all that good if no one gets upset by it.
The only value is that it was totally not what I expected seeing a pit thread entitled “Treating retail employees like dirt as a proxy for the corporation.”
There’s a priceless scene in the movie Freejack, where a future-nun played by Amanda Plummer delivers almost exactly that line - the bad guy bitch-slaps her hard and she says, “The good Lord says to turn the other cheek, but then…” (kicks the guy’s balls up through the roof of his mouth) “…he never had to deal with dickwads like you.”
I’d agree if it weren’t that far too many card companies rigged the game to make payments late despite the best efforts of the cardholders - delaying payment processing, moving payment dates around, generally gaming the process to collect fees they were only technically entitled to by the rules they wrote. The cleanup of a few years back helped but there are still predatory companies out there pushing the new rules to the limits. “Don’t let the bully beat you up” is sanctimonious bullshit.
