In May my wife flew to Japan to visit family. She has taken this trip many times, but this is the first once since 9/11, and consequently, the first that TSA has the right to inspect checked luggage.
She had an expensive pocketbook she just bought as a gift for her sister in one checked bag. When she got to her destination and opened the bag, the pocketbook was missing. She called the airline, but was told that a claim would have to be filed with TSA.
This was done giving all the details, receipts for the property, etc and just today we got a form letter saying the claim had been denied, because “…the claimed loss was not a result of the negligence or wrongful act of its employees.” (my emphasis)
Are they trying to convince us the bag was lost by black magic? Or that their employees have the perfect right to steal whatever they want?
The kicker is that they inform us that if we are dissatisfied with the action taken on the claim, we may file suit in the appropriate U.S. District Court. Wonderful, for only a few thousand dollars of lawyer’s fees, we can win our claim for some $300. What a copout.
While we sent a letter back protesting this, obviously little chance anything will be done.
Years ago I’d have send copies of the letter to my congressional delegation, but I have no faith that any of these guys care a hoot for constituents any more.
Any ideas on what else we could do to rattle their cage?