I have two HP Deskjet printers, a 3510 and a recently purchased refurbished 2540.
Running Windows XP (please don’t throw eggs at me )
Just recently when I print a digital image at the highest setting on either printer, the image prints in green/yellow and white. Colors are correct at lower print quality settings but the quality is not acceptable for what I am trying to accomplish.
Both printers copy perfectly, print Word Doc’s perfectly and print test prints perfectly.
I am having great difficulty getting current drivers from the HP website, possibly XP related.
I spent four hours on the phone yesterday with HP product support (wa wa wa) and their solution was to replace the 2540. Methinks that is not the answer given that the 3510 has the same issues, but what do I know?
At a guess, since I don’t use Windows, it sounds like the fault is in your computer since that is the common element; so reinstalling your graphic drivers could help.
Download the latest from your graphic card’s makers. In practice this will be either AMD or nVidia.
is this only happening when you print from the photo viewer applet? What happens if you insert the same photo into a Word or Powerpoint document, and print that?
What is so strange is that the diagnostic reports print perfectly. It’s only when I try to print a .jpg, etc. and only on the highest quality printer setting that the images print green.
I think it’s got to be print drivers. It’s better to use a very old version of the exact right driver than a more recent version of one that is for a different model or later os.
http://support.hp.com/us-en/document/c00063336
You probably put a fixed ip address into the printers.
You can install the driver to a LP port and then go back in and change the driver to use the virtual port for the tcp/ip address…