You can choose only one!
Cable company, that’s pretty easy. There’s still some BS going on in the wireless industry but there’s enough competition that progress is being (slowly) made. Cable might actually getting worse year by year.
My cell phone company. I despise all things cell phone on principle and consider my current provider merely the lesser of a host of evils.
I don’t have cable, but have DirecTV. I’ve got no beef with them. My cell phone provider, Verizon, does what I expect them to do. No particularly bad conduct by either. Maybe I’m lucky.
I don’t have a cellphone, but when I did, I had a TracFone and they actually did provide pretty good customer service. I’ve had cable with about four different providers, I now have Suddenlink, and I don’t mind saying that tney are a lot better than any of the other cable companies I’ve ever had.
I’m not sure how to answer. My first thought was “They’re not so bad… it’s been more than a year since I had to talk to either one.”
Yeah, there’s a high bar for customer service. :smack:
Cable (Comcast), mainly for constantly jacking up rates, although from recent reports I cringe at the thought of ever trying to cancel their service. Frankly, however, if it were an option, I’d vote for a door-to-door tag team of satellite TV salesdrones who were by far the biggest assholes I’d run across in quite some time.
Where’s the option for not hating either? I have Cox for cable and Verizon for my cell phone, and I’ve had great service from both for a number of years. Admittedly, I do feel like I overpay a bit for the services, but considering the horror stories I’ve heard about other companies in the area, both in terms of actual quality of service and customer service, I’d rather pay a few bucks more.
Actually, as a cable provider, I’ve had pretty good luck with AT&T Uverse. They really only dropped the ball once, and the techs I’ve gotten during (fairly rare) downtimes have been knowledgeable and helpful. The best has been their willingness to push me up the tech ladder when it’s apparent that I’ve already done the ‘have you tried turning it off and turning it back on?’ steps.
As a cell phone provider they suck hemorrhagic donkey ass.
Are cell phones considered evil in your culture?
No, I simply hate cell phones because too many people become inconsiderate jerks when using them.
I don’t have much of a choice when it comes to cable. Cell phone providers, I have my pick of the lot. I don’t like my cell phone provider, I can just switch to another carrier - not so much with cable. There’s only two choices here. Simply by that metric alone I consider the cable company worse.
That being said, I enjoy the wifi hotspots my cable company provides outside of my home, and I also enjoy how my phone plan was upgraded at no extra cost to me. My only real beef is that I’m overpaying for the cable to begin with.
I recently moved to a new home. I called 3.5 weeks in advance to get my cable service transferred over on the day we were moving in, June 21st. The rep said that he was having issues getting service for that day for some reason, but that he’d force me into that particular day, since I was a customer for over 20 years.
The day we moved, it was getting late in the day, so I called CS. After I entered my phone number, a helpful computer voice told me that I had a service call already scheduled… for July 2nd (10 days later).
I was furious. No one had ever called me or emailed me telling me that they couldn’t fulfill my request. Not only was this my cable, but it was my home phone, and my internet service. There was no way I could go 10 days without it, because I work from home 2 days a week. After 20 minutes, I got ahold of a live person. He was very apologetic and said that someone from dispatch would be getting back to me within an hour. He could see where the tech had noted that I needed to be forced in, but no one ever followed up with it.
Of course, no one ever called. I called them again on Monday asking for an expedited service call, and they finally caved after I told them to just cancel the entire service call because I’d be taking my business to DirecTV.
They ran a temporary cable 5 days after I moved in, and said that they’d be back within 2 weeks to bury it. 5 weeks later, after several phone calls from me, they finally came out and buried it.
For what I’m paying ($170/mo), they should treat me like gold. Just yesterday, I got a post card and Fioptix is coming to my neighborhood. I’m going to switch as soon as it’s available.
don’t despise either. I think I am getting what I pay for with each. If not I wouldn’t do it.
I actually think both of mine are pretty good. Decent product and good customer service. Both are too expensive. I gave the cell phone a slight advantage.
US Americans?
Cable. A monopoly has made them crappy at providing low cost and high quality service. Google thought it could get involved in the fiber optics business to ‘shame’ cable companies into improving service. Yeah right, corporations really care about shame more than profits. With my cell phone provider I had about a half dozen options, and the competition helps keep service up.
You really, really should have thrown in ISP. I know that’s part of cable for a lot of people, but some of us have DSL.
Anyways, the cable company does seem to be a lot worse, in that there are a lot of fees. That wouldn’t be so bad if they were listed on their website, but they don’t seem to be. It just says that fees aren’t included.
Cell service seems to be exactly what it says on the tin.
Cable company (Comcast) easily. Their anti-net-neutrality stance alone would be enough to earn them the black spot from me, but they also spend heavily in local politics, trying to crush any initiative that would allow for municipal broadband. They’re effectively a monopoly in my area and will do anything to keep in that way. I would dance with glee if every one of the board of directors, every significant corporate officer, and every major shareholder were simultaneously eaten alive by starving velociraptors tomorrow.
My cellular provider, on the other hand, is T-Mobile. They’re only slightly evil.
Cable. I have a choice of cell phone providers, but the cable company has a monopoly in my area - and acts like it.