I had AT&T way, way back in time. Then it became Cingular. Through all those years I had no problem with them. Then it became AT&T again and it was just fine, years of good service and coverage. Then 3G and smartphones got more and more popular and I started to hate AT&T. Crappy coverage and I felt like I was paying an arm and a leg for poor service coverage and speeds.
So I switched to Verizon. And discovered it was just a different flavor of suck. I hate cell phone providers, they all suck goats.
I’ve been with the same cable provider (Wide Open West) for around 7 years. Love their customer service and product offerings. My bill had crept up to a near-obscene level (digital cable package with 4,287 different channels of HBO and cable internet) but when I recently bought a new home and moved, they cut me a very nice deal on my new service. Granted, it will begin the slow creep upwards over the next few years again but I’m still happy.
I hate Cox Cable. My roommate passed away, and the bill was in his name. Instead of just changing the billing name, they had to cancel my service entirely, including physically cutting the link, and start me all over as a new customer. Same address, same service! And the fuckers charged me $70 for the new account set-up fee!
Meanwhile, AT&T mobile has been pretty good. They did hit me with a bait-and-switch on my data plan, but I don’t use much data, so it doesn’t hurt me. (Still, the sons-a-bitches lied to me. Not good.)
Verizon cell, it’s OK. We used to be Alltel (Arkansas) and they were great. Gave my daughter a new phone when she jumped into a pool with the phone in her pocket.
Cable is Uverse. Canceling it this month, has never worked consistently (I think the original installer hinted that it would be trouble). They do show up when we report a problem, but 3 modems and 2 cable boxes later, still cuts out daily.
Cable, by far. We have Cable One for cable and internet. They are in a dispute with Viacom and dropped 15 channels including Comedy Central. When you go to the Daily Show website, Viacom blocks the full episodes and blames it on Cable One (and tells you to switch to Dish).
Two nice door-to-door salesmen from AT&T came by, and asked me to switch. I said no, because I don’t like door-to-door salesmen. But I did go and visit an AT&T storefront, to see what the deal was like…and my address isn’t in their coverage zone.
Right! These guys were knocking on doors and signing people up – in a part of town where they can’t provide the service!
Even though I ditched cable for TV, I’m still with Time Warner for internet. Their customer service is horrible…and they’re the only company I dealt with after my father’s death that refused to take his name off the account.
I’ve been with AT&T for cell phone service since college (they were called Bellsouth DCS in the area at the time). I don’t have any complaints.