Please don’t hate me because I work for Verizon, I don’t work for them directly at least. I’m one of the guys that people ask for personal extensions for, and ask to speak to my supervisor to tell them how great I was. My point being, I’m not the foreign/a-hole/idiot/dumbass you may have talked to before.
I do tech support for Verizon DSL. I used to be in the Premium Tech Support area, but they recently phased that out of the center I work in. I just took the test required to get into FiOS support, and I’m pretty sure I passed (they gave me new access on one of my tool sites).
The amount of info we’ve been provided with is effectively zero in re: FiOS, or anything new really.
What would really help me, perhaps I should say REALLY help me, would be any info that any FiOS user has in regards to problems and (preferrably) the solutions to those problems, to any FiOS specific issues.
Even for DSL, the training was mostly fluff/corporate BS. The VAST majority of specific troubleshooting skills are learned on the call floor. The chances of the same being true for FiOS, seem to me to be 100%, based on previous experience.
So, I’d love to hear about any problems that FiOS users have had. If the issue turned out to be a PC issue, a browser issue, or an OS issue, it probably won’t be useful to me. Line issues, sync issues, throughput issues, modem issues, router issues, are all game and welcome.
Also, if any of you can tell me about the hardware involved, I’d love to hear about it. We’ve been told NOTHING yet, not even the types of modems, or even how things are wired. I’m assuming that there will be a modem to PC via ethernet connection, but I’m not sure how the modem to FiOS connection will look like.
Any info would be greatly appreciated. Thanks!