Well, ya know what ticks me off?
When you go into that small local store because you want to support them, and they are just as un-helpful and un-knowledgable as those workers at the Mega-Lo-Mart.
I live in New Jersey, in a town with a real down-town with all sorts of nifty and useful stores. There are also many Wal-Marts, K-Marts, Targets, Home Depots, and the like in the surrounding towns. So, I really have my choice.
I try to shop locally, for all sorts of reasons, ethical, environmental, social. The most important reason that I like to shop locally is that by spending my dollars in my town, I am helping keep the the stores in my town–thus keeping the downtown vibrant. And I am not only referring to the mom-and-pop stores. We have several chain stores in the town. Example: I would rather buy a dress at the Talbots that is 1/2 mile from my front door than the one at the mall. I want that Talbots to stay there.
So–to my rant:
We bought a house here a year ago. New homeowners need paint. So, do we go to the Home Depot–30 minutes round trip, plus extra time to navigate that huge store, or do we go to the local paint store which is 1/2 mile away? (Both have good quality paint.)
We naturally went to the local guy. We figured we would get good service and good advice from a knowledgable store-keeper. We also figured that the savings in time and bother (and gas) would more than make up for any difference in price.
Well, the local guy was way more unpleasant and unhelpful as the Home Depot guys! Sheesh!
As other people in this thread have noted, there is a trade-off for the low prices at the Mega-Lo-Mart: You get less customer service.
But if I’m gonna get crappy service at the local place, I might as well go somewhere where the prices are lower!
I still shop locally for most things. But, we bought the paint at the Home Depot when we were there anyway to get something else. The guy who helped us was perfectly pleasant and efficient.
So, I should be happy, right? I showed that nasty paint guy that I could take my dollars elsewhere.
The problem is that I don’t like the color of the paint we ended up buying! There was nobody to help us with color choice at the Home Depot. The paint we got is a pale yellow, but it turned out to have a slight greenish cast. I was looking for more of a warm “sunny” yellow. The greenish-yellow makes the whole room look a bit sickly. A good paint guy probably could have helped me choose a color that I would have liked better.
So, yeah. *&^% Wal-Mart. But *&^% local stores who suck just as bad, too.