I just came back from eating lunch. I sat at the counter of a local resturaunt. I usually tip more than 15% (I usally leave $1.50 for an $8.50 lunch). Today, for the first time, I left no tip.
When I got to the resturaunt, it was busy. I knew I’d have to wait a few minutes before ordering. That was OK with me. However, I ended up waiting half an hour.
Reasons not to tip:
[li]I had to wait half an hour before ordering. I only have an hour for lunch, and that includes the time it takes to walk back and forth. I don’t mind waiting a few minutes, especially when it’s busy, but half an hour?! [/li][li]Two people who sat at the counter AFTER I did ordered before I did. One of them even got her food before I got to order.[/li][li]When I finally did order, I ordered the meal without tomatoes on the sandwich (I hate tomatoes!). She even wrote it on the recipt. Sure enough, the sandwich came with tomatoes.[/li][/ul]
Reasons to reconsider:
[li]I didn’t speak up. I was reading my newspaper for the first ten minutes or so, so I didn’t realize how much time was passing. Once I realized that some time had passed, I developed a perverse curiosity of wondering just how long it would be before they finally decided to ask me what I wanted. That’s why I didn’t just get up and walk out.[/li][li]It was busy and the waitresses may have been a bit harried.[/li][/ul]
It has always been my understanding that a tip is “earned” by granting good service. It is not an “entitlement” that the waiter/waitress is given to supplement their income. In this case, I was not given good service, and felt that no tip was warranted.
So, did I do the right thing, or should I go back tomorrow, apologize and leave an extra large tip?