I have gotten like five of these now. They are letters from the “Care Coordination” department at my medical insurance company. They all start: “I’ve tried to contact you by telephone but was unable to reach you.”
That’s gotta be bullshit. I haven’t changed my number since before signing on with them, other departments have (rarely) contacted me correctly by phone, and I’ve responded to the first four letters and made sure they had the correct number for me. The letters aren’t a phishing attempt or anything like that, as the names and numbers do correspond to actual verifiable names and numbers at the insurance company. But something’s hinky here, and I don’t like it.
They want me to take part in a support program that pretty much consists of finding out if I already know stuff for which they would otherwise send me brochures that I’ve already received from them (How to Lower Your Cholesterol, Heart Healthy Eating, etc.).
Which I’ve done four times now, each time as if it were the first on their end. The last couple of times I attempted to tell them that we’d already been through this a couple of times and that I just wanted to tell them to update their information. These conversations got confusing very quickly, and basically they just asked me to go ahead and answer the questions and that should clear things up.
There’s got to be more here than just a clerical error. As I say, when I tried to approach the issue that way with them, it got into Twilight Zone territory very quickly, in which the only escape was to “sign up” yet again.
Anybody have any clues as to what’s going on here?