I had some work done on the house recently, and when the bill came, it was for about $75 more than the quote. So I called to find out why there was a difference. The helpful customer service agent told me that they were not obligated to disclose the components of the bill.
I asked her to repeat that. Then repeat it again. I understood what each of the words meant, but strung together, they made no sense. After all, if you want me to “disclose” the extra $75, you might want to tell me what I’m paying for.
Fortunately, they’re “investigating” why there’s a discrepancy between the amount I agreed to pay and the amount they’re seeking. Perhaps when they call with the answer, we will also discuss their customer service policy.