I don’t mean this to be a “Ha! Lazy IT folks!” thread. I am genuinely interested in their duties.
At the small company I work for, we have contracted out service and a guy sees us once a month, unless we call him in for an emergency. Is the deal simply that at larger companies there are more emergencies?
But the impression I’ve had from the large corporations we deal with is that the IT department, either by design or because it has been forced upon them, has a stranglehold on computing in general. Severely restricted permissions, for example, make everyday computing in some environments exceedingly difficult.
Why has this come about? What else fills their time to the extent that at most companies I know, the IT staff require advanced scheduling to get anything done? And heaven help you if you actually need new hardware.