In my call center, you have three minutes after your start time to be in your seat. The first five minutes after your start time are for review and logging in. If you get in three minutes late, that leaves you two minutes to log in, review and start taking calls. You can’t log in to all our systems in two minutes, and I’ve tried–there are too many different programs which need to be up and accessible at all times and the server can be notional. My best ever login time start to finish is 2:23. Our call center gets paid BY THE MINUTE that an agent is in a seat, logged in and available for calls. Every minute somebody farts around getting in to work late is a minute we don’t get paid for by the client. There is a contractual obligation that our center WILL furnish enough bodies to ensure a given number of billed minutes per day, and the client doesn’t listen to ANY excuses, so why should management?
I am never late. If something has happened, flat tire, snow, what have you, I call in at least ten minutes before my shift starts to let them know what’s up. That being said, in the last five years I’ve had to call in to be late exactly four times. I have to drive 25 miles each way to get to work and I start at 0600.
People who constantly come in late really piss me off. If I can do it, so can the rest of them–it’s not like I’m expecting something impossible or something! No call/no shows are a TOTAL mystery to me–how in the hell can anyone just kinda sorta forget to go to work and also forget to call in?
Traffic is the excuse? Blow me. I spent many years as a delivery driver fighting all kinds of unexpected traffic in a couple of different states and I got my stuff delivered on time or I had my dispatcher on the phone letting the recipient know what’s up. There’s a word for couriers who are late–UNEMPLOYED! I’ll tell you what, though, I loved having other delivery people for friends–if we planned an outing and we all agreed to meet somewhere at 0500 to be on the road, everybody would be there at least five minutes early, all ready to get going, and at 0500 we were damned well on our way.
Habitually late people are thoughtless, lazy, arrogant, disorganized, heedless, clueless and rude. Pick any combination of the above which suits you and feel free to add your own. Millions of people manage the simple task of making sure they get places on time and those who don’t have no excuse–not that they aren’t just FULL of them. Spend as much time getting it together and out the door as you do justifying your lateness and making up lame excuses and the tardiness problem will vanish, guaranteed.
Can’t handle life in the 21st century? Go off and live in a tiny shack in the woods and stop annoying the rest of us who understand that a complicated world requires scheduling and the cooperation of all of us to keep it working.
Shitheads.