What does a lawyer mean when they say...

My OB was apologizing for not being at my appointment the last time (I ended up seeing one of his colleagues and waiting to do so), but he had a baby to deliver. Most of the OBs in that practice let whomever was on call (and therefore didn’t schedule appointments) deliver babies. I picked him because unless he was on vacation - he saw you through your pregnancy AND did the catching. And I said something similar. He said “you won’t believe how many of my patients don’t get that.”