There’s still a need, of course, but people – especially smart, experienced people – are expensive.
There are two big things going on here:
The first is that ad agencies, particularly the big ones, are largely controlled by the financial guys (and, by extension, Wall Street) now. There were formerly five big advertising/media holding companies, which owned most of the big global ad agenices: Omnicom, Interpublic, WPP, Publicis, and Dentsu.
Omnicom and Interpublic merged a year ago, which led to three big, historically important agencies which had been part of Interpublic being shut down entirely: FCB (where I once worked), DDB, and MullenLowe. Somewhere between 15,000 and 23,000 jobs went away as a result of that merger.
But, even beyond that merger, the big agencies, and the mid-tier agencies, too, are now primarily focused on profitability for their owners and shareholders, and that means cutting overhead (and, thus, jobs, particularly the jobs of experienced, and expensive, employees).
That also leads to the second reason: AI. AI has been widely adopted across advertising, and not just for directly creating ads. It also has impacted agency functions like strategy, which was my role. You no longer need an experienced, thoughtful, insightful senior strategist (like me) to develop a creative brief, and guide the creatives. Now, you just need a junior strategist, and an AI tool, to come up with that. Is it as good? Very likely not, but it’s good enough, and a lot less expensive.
Similarly, jobs in the industry in which I spent the first decade of my career (and in which I still did work), market research, have been absolutely devastated by AI. “Synthetic research,” using AI to simulate focus groups or survey research, has taken over, because companies love that they no longer need to spend weeks and lots of money conducting actual research with actual consumers. I was talking last night with a dear friend, who has been a focus group moderator for 30 years, and she tells me that focus groups and other “qualitative” research is effectively dead. Most of the focus group facilities have closed up shop this year, and virtually no one is doing traditional research any more. Like with advertising, synthetic research is being seen as “good enough,” and it’s far cheaper and far faster.