I’ve been banking with Washington Mutual for 4 years, and until recently never had a problem.
Starting in November, they’ve been holding my funds and locking my debit card for absolutely no reason. I’ve had my card locked 3 times for making small purchases, and before that never did out of the ordinary spending. Now they’re holding the majority of my deposit from yesterday, and I’ve deposited more money than that before! It was my paycheck and a refund from school. I did make the deposit through the ATM, but I’ve done that before with a larger amount of money and they’ve never held anything! I’ve had the same job for 3 years, so they shouldn’t have to check the validity of that company, and my refund came from the Seattle Community Colleges…not all that suspicious either.
When I called to ask about my most recent card lock, I was told it was due to an online purchase I made recently. Considering that I’m not exactly a stranger to online shopping and it was a purchase just over $23 made on Amazon.com - I didn’t see a reason to lock my card. The last few locks are under similar circumstances.
I check my transaction history regularly, so I know that there hasn’t been any unauthorized spending going on. I’m also up to date on my credit and nothing fishy is going on there either.
I’m seriously considering switching banks, but I don’t know which one. I’ve always raved about WaMu and I have no idea what else is better out there. I’m not even considering Bank of America as I’ve heard entirely too many horror stories, and I’m not too comfortable with Wells Fargo either.
Any suggestions?