How can I answer when I either don’t have an answer, or don’t understand the question?
No.
Sometimes, when I’m’ loading Hotmail (I use this for my home page) I get this–
It’s a script that the system claims is slowing my page load down.
I have done repeated scans with Spybot, Malawarebytes & AVG. All claim my system is clean.
Could the AVG have blocked the recent virus, with the script being a sign of something else?
BTW–I do not have Google Chrome on my computer.
Not it.
This is not suspicious behavior, and it has nothing to do with Google Chrome.
Please follow these steps so we can help you:
[ul]
[li]Go to http://getfirefox.com[/li][li]It should have a prominent link to download the latest version of Firefox. As of this post, the latest version is 6.0.2. Click this link. If you get an “Open/Save” dialog, select Save.[/li][li]If at this point you get that virus warning which disappears after a while, take a screenshot of it. Do this by pressing the Print Screen key, then open Paint, then Paste (Ctrl+V or Edit > Paste). Save this screenshot somewhere (as type PNG if you can). Upload this screenshot somewhere and give us a link to it.[/li][/ul]
We are many things at the SDMB, but psychic is not one of them. We need to know what the exact message is, otherwise we cannot diagnose it. Taking a screenshot is the most direct route.
Then you could at least post “Thank you for all your answers but I don’t understand anything anyone is saying?” For example, you didn’t understand the questions in post 17 or post 19, to take a couple of samples from this thread?
Do you understand when people say “get a screenshot of the error and tell us the exact error message.” (If you get a screenshot, you can at least take your time and write down the exact error message.)
Or when people ask “what kind of antivirus program are you using?”
Or when people ask “how did you get the latest version of Firefox? What steps did you follow?”
The information you provide upfront should, at a minimum, include what operating system you are using. Most people are assuming it’s a version of Windows, but which one? And I see some people giving answers relating to Macintosh OS X on the off chance that OS X is your operating system. You can reduce the number of posts that you are unable to understand if you give more information at the beginning.
I don’t want to join a pig pile, but this isn’t true. Your system is not claiming anything. It’s either Windows saying this (in which case, it’ll be in a distinctive dialog box), or an application saying this. I suspect that it’s an application saying this (likely your web browser – Firefox?), but we absolutely need to know which application is saying this before we can address it. A screenshot of your entire screen, when this message appears, would be helpful.
Nearly 50 posts and we still don’t know what the question is.
Firefox gave me those errors once and I use Linux so it’s most certainly Firefox popping up the script error. If someone wants to translate that and pass it on…
I’d like to pop in and say that I’ve experienced a similar script error using both Firefox and Internet Explorer. I’ve encountered it on several script- or gadget-laden websites; for example, it’s often accompanied by a ‘freeze’ in Hotmail. I’ve come to expect it on certain occasions, such as when I’m trying to delete or move a tremendous number of emails in Hotmail while using an older computer.
I’ve seen that on Firefox as well. It’s just a warning that some script on the webpage taking longer than expected. I just choose whatever “stop it” option there is and move on.
This is helpful, as I have not used recent versions of Firefox.
I’m sorry about no screenshots, but I really have never taken one, & don’t know how.
I suspect that Jeep’s Phoenix (love the username, what does it mean?) & Ferret Herder are correct, & that my security programs may have done their job.
I want to thank you all for your patience with me.
So were these instructions not clear enough to explain how to take a screenshot?
[quote=“BorgHunter, post:45, topic:595662”]
[li]If at this point you get that virus warning which disappears after a while, take a screenshot of it. Do this by pressing the Print Screen key, then open Paint, then Paste (Ctrl+V or Edit > Paste). Save this screenshot somewhere (as type PNG if you can). Upload this screenshot somewhere and give us a link to it.[/li][/QUOTE]
Might be time for your “ask the…” thread. 
You should learn how to take a screenshot, it is a very useful thing to know how to do.
Let us know if this website helps you.
I found it by going to www.google.com and typing in “how to take a screenshot” in the search field.
Once you have a screenshot, even if you can’t upload it anywhere, you can at least tell people exactly what text appeared in the dialog box or error message by going back to look at the picture.
Now that we’ve cleared up how to take a screenshot, maybe we can move on to these questions. Or have you already installed and are using the latest version of Firefox? In which case your original question is moot. If you haven’t already installed the latest Firefox because you’re worried about the antivirus messages, then:
[ol][li]Where did you get Firefox from? Did you go to a website? Which one?[/li][*]What message does it give you when you try to run the Firefox download file? Exact wording please.[/ol]
And posting a screenshot of the event would be helpful to make sure this is really a “stuck script” warning and not something else.
[quote=“Arnold_Winkelried, post:55, topic:595662”]
Now that we’ve cleared up how to take a screenshot, maybe we can move on to these questions. Or have you already installed and are using the latest version of Firefox? In which case your original question is moot. If you haven’t already installed the latest Firefox because you’re worried about the antivirus messages, then:
[ol][li]Where did you get Firefox from? Did you go to a website? Which one?[/li][li]What message does it give you when you try to run the Firefox download file? Exact wording please.[/ol][/li][/QUOTE]
I got Firefox from the Firefox web page I found out about here on the SDMB.
In this Thread
http://boards.straightdope.com/sdmb/showthread.php?t=618575&highlight=firefox
I just used the link.
As far as the rest goes, I already have Firefox on my machine.
I have no screenshot, as the event has not repeated it’s self.
I have run my security software, & no infection registers.
I’m glad you figured it out and have the new version of Firefox installed.
Do you know how to capture a screenshot of an error message on your PC now?
It’s based on a name I used on an old forum back when I first got online…I left after a bit of a meltdown there, and I didn’t want to reuse that name when I joined this board. I modified the name and added the “Phoenix” part as a sort of nod to my presence during said meltdown.
Do you have any other major programs that require updating? Maybe you’ll have a chance to get a screenshot of a similar message box.