I was working in service, doing a high end, large corporate event in a fancy location, which followed a reception that had an open bar. So the several hundred persons arrived pretty warm and cheery, and well lubricated. It was back in the first implementing days of no smoking in government buildings.
I had to ask a women not to use the china as an ashtray and inform her smoking was prohibited, while removing the cup and saucer. Unfortunately, alcohol had ill affected her, and she became pettily abusive toward me. There was little I could do but stand there and take it, while she continued to smoke and flick ashes into the saucer, and be a complete jerk. I kept a smile on my face, and only responded by pointing out I had not made the rule, but was charged with enforcing it. She aggressively snuffed out the cigarette into the dish I held. I swiftly, turned and left, returning moments later with a fresh replacement cup and saucer, dropped it into place and turned quickly away from the table. Avoiding eye contact with anyone, feeling embarrassed and a little humiliated. No big deal, truly. I had enough experience to know this shit happens when you work in service. Being a good server is partly about not letting the jerks get you down. Sometimes people are just having bad days.
I admittedly told my mates back in the makeshift kitchen, where there was a large staff furiously prepping and plating the next course. I’m already over it and clearing the salads, when I get back to the kitchen area, there she stands, coat in hand. She apologizes honestly and profusely, asks my forgiveness. Her sincerity was clear and she was visibly upset. My immediate response was to thank her and then beg her not to feel too badly, that everyone in this room (now fallen remarkably quite for a busy kitchen!), had, at sometime regretted their words, that we all knew how it felt to mispeak, that she needn’t go, that I would of course forgiver her and be most pleased if she would stay. And she left, and I realized that the whole kitchen had heard her every word. One of the chef’s first words were, ‘Well that was impressive!’ To which everyone agreed. I remarked that it was indeed impressive for a server EVER to receive an apology from such an episode. To which the chef responded, ‘That wasn’t the impressive part, it was your words!’
Caught entirely off guard, I immediately blushed, and the entire staff laughed to see my surprise.