I’m very sorry for your loss; and also for the apparent miscommunication with your mother’s medical providers about what her monitor was for.
I have a different setup: the pacemaker works with an app. The app’s supposed to be on a phone, but my phone doesn’t do apps, so they set it up on my iPad; it’s not entirely happy about that (it keeps telling me not to force close the app when I haven’t force closed the app), but it does seem to work.
It sends info once every three months automatically. It can also send messages at other times, and alerts if something’s wrong – but it came with clear instructions NOT to rely on it as an emergency alert device. When I investigated this, I found out that the company that reads its info works Monday through Friday 9 to 5, and monitor reports aren’t checked continuously, or at all outside those hours. So the app could send as drastic an alert as it can – but if it sends it at, say, 4:59 on Friday, or maybe some time sooner than that, the soonest anybody would possibly see it would be Monday morning at 9; and it probably wouldn’t be the first one they checked on Monday morning, either.
I think that, although your mother had a different type of monitor, it probably basically worked the same way.
Information read by the monitoring company does get sent to my cardiologist’s office; but I don’t think that’s instant either, even after they’ve read it.
Also, if the internet’s down, or I’m not close enough to the device with the app on it, any information the pacemaker gets is held until it can access the device again.
If I think my heart’s not beating right, I’d call the cardiologist or 911. If I were superanxious about wanting to be revived in time if necessary, or about being rescued from a situation in which I couldn’t use the phone (which I do usually carry), I’d get a device meant to deal with such situations specifically. Not only are pacemaker monitors not meant or equipped to do that, but also one might want rescuing even though one’s heart was beating OK (from a bad fall, for instance.)
– I would call the medical office she got the pacemaker from and ask how to return the monitor. I think the things are expensive, and they can probably re-program it so that someone else can use it.