I’ll try to keep this somewhat brief since all the little details don’t really matter…
My parents had two guys installing two new furnaces at their house today. At one point my sister walked into the kitchen and heard one of the guys shutting a drawer and looking up at her with a stunned look on his face, as if caught by surprise. I say ‘heard’ because this drawer makes a very specific sound since it’s filled with things like tylenol, advil (can you guess where this is going?) etc…so it makes a bit of a racket when everything gets shuffled around. My sister, a bit spooked by this mentions it to my mom. Mom calls dad to ask him if there’s any reason for this guy to be in the kitchen. Nope, no reason at all. Mom confronts him, he says he was on his cell phone (which he was), maybe it was partially opened and he bumped into it. Okay, they let it go for the moment.
I asked my other sister about it, and she said she caught him earlier in a kitchen cabinet as well as the pantry, but she’s pretty laid back and didn’t really think much of it. Also she could hear his footsteps in one of the bedrooms on the second floor (there’s a t-stat up there, but not in that bedroom)…blah blah blah etc etc etc. This new info, combined with the drawer incident seems kind of damning so I mentioned it to Dad. Dad called HVAC guy’s supervisor, said he’s uncomfortable with this team. The only way the works gets finished (two day project) is with a new crew AND the supervisor there the entire time. Plus, I’m sure dad will be in the house and watching like a hawk as well.
Fast forwards to just a few minutes ago. They just called me to let me know that all the percocets in the house are missing. One physical bottle is gone and the other two are empty. These three bottles were located in two different places in the house, neither in locations necessary for one to go in order to install a furnace.
Now it all makes sense. It seems he must have been looking through the kitchen and finally hit the ‘jackpot’ when he found the drawer with the meds (nothing narcotic in there). It explains the footsteps in the bedrooms without the t-stat, the bathroom lights that were left on, the open closet doors etc. Nothing appears to be missing other then the meds. Money and jewelry that was left out is all still where it was.
So, they’ve transitioned from, ‘we just don’t like him’ to ‘clearly he stole our meds’
Anyways, dad will fill in the supervisor on this new info tomorrow and let them finish the job provided they send a new crew and the supervisor is on site the entire time.
My question is, what would you expect the HVAC company to do, if anything, to apologize for this? An apology? Discount? Return of the meds? New meds to replace them (which would be illegal and I don’t think anyone would expect that), a letter or phone call letting you know that he was fired?
Personally, I’m not sure. I wouldn’t use the company again, so I really wouldn’t care if they fired him. An apology would be useless since the meds would still be gone. This job is somewhere in the neighborhood of $8000, I think a 5-10% discount wouldn’t be uncalled for. Actually, now that I think about it, if they told me that they got rid of him and did a good job handling the situation, I could see using the company again.
The hard part (for the company) is if they’ve never had a complaint about this guy and as far as they know he isn’t a pill popper, they really don’t have any reason to believe us over him.
HVAC guys come to install new furnace, steal pain meds. What do you expect HVAC company to do in return?